• Why CEOs Need To Realize CRM Is Dead
    CEO.com - Jul 26
    The old model of customer relationship management is on its way out the door. CMR, or customer-managed relationships, is the new kid on the block. Defined by Disney’s destinations marketing division, CMR is a... Read »
    53 minutes ago
  • Embracing Change Means Disrupting Your Day
    HBR - Jul 22
    We recently gave a talk about change. At the start of the Q&A session, one young woman’s hand shot up. She brightly said into the microphone: “I am someone who loves change! I embrace change! I welcome... Read »
    4 days ago
  • When Transparency Backfires, And How To Prevent It
    HBR - Jul 21
    Sunlight, as the saying goes, is the best disinfectant. And it’s tempting to think that if we just shine a light on wrongdoing, wrongdoing will go away. Hence when Volkswagen’s diesel emissions scandal came to light,... Read »
    5 days ago
  • To Increase Sales, Get Customers To Commit A Little...
    HBR - Jul 20
    Most sales models include a conversion funnel in which reps try to convert a marketing-generated lead into a prospect and then a customer through sequential steps. In this model, sales people are expected to make the process... Read »
    6 days ago
  • The Connection Between Employee Trust And Financial...
    HBR - Jul 20
    A building surrounded by razor wire. A guard tower looming over the perimeter. Weeds and overgrowth flanking the grim exterior. Inside — drab colors, peeling paint, and dead plants decaying in the common areas. Was this a... Read »
    6 days ago
  • How Anxiety Affects CEO Decision Making
    HBR - Jul 19
    While top executives tend to be thought of as a confident bunch, they are no less susceptible to anxiety than the rest of us. After all, they routinely have to make important decisions, often under conditions of uncertainty,... Read »
    1 week ago
  • The Long-Term Effects Of Tracking Employee Behavior
    HBR - Jul 18
    How do you get people to do what they’re supposed to do, particularly when it comes to following standard processes that are essential to getting their job done successfully? And does employee monitoring help or hinder... Read »
    1 week ago
  • Get CEO-Fit And Retain Your Employees
    CEO.com - Jul 15
    CEO’s Are At Risk High powered positions require high-quality rest time. With the responsibility of an organization’s core business decisions, keeping the board happy, pleasing investors, maintaining a healthy work... Read »
    1 week ago
  • Why Subtle Bias Is So Often Worse Than Blatant...
    HBR - Jul 13
    Headlines today are filled with blatant examples of workplace bias, from employees who give black coworkers nooses, to pay disparities in soccer, to supervisors’ admonitions that women need to “get along with the... Read »
    1 week ago
  • Give Yourself Permission To Work Fewer Hours
    HBR - Jul 13
    In 2007 I decided enough was enough. I had been running my own business for a couple of years and I constantly felt stressed. I had no clear boundaries between work and personal time, and I rarely stopped working without... Read »
    1 week ago
  • How To Stop People Who Bog Things Down With...
    HBR - Jul 12
    Companies are filled with energy vampires. We all know who these people are: When their names come up on your phone, you automatically stop and think, “Do I have the energy to take this call?” They’re the people in the... Read »
    2 weeks ago
  • Slow Deciders Make Better Strategists
    HBR - Jul 11
    There are many ways to split people into two groups. Young and old. Rich and poor. Us and them. The 98% who can do arithmetic and the 3% who cannot. Those who split people into two groups and those who don’t. Then... Read »
    2 weeks ago
  • Why CEOs Should Understand Business On Top Of Their...
    CEO.com - Jul 10
    Many future CEOs may face an all-too-common problem: overspecialization. They may be easily drawn to a certain familiar field at an early career stage—in the realm of science, technology or fashion, for example—and... Read »
    2 weeks ago
  • How Do You Compete With A Goliath?
    HBR - Jul 7
    “It feels weird eavesdropping like this,” Alejandra Chirinos told Ricardo Rodriguez, her marketing VP, and Miguel Martinez, her head of sales. They were in a conference room in Lima watching a focus group in Surrey,... Read »
    2 weeks ago
  • Establish Transparency With An Effective...
    CEO.com - Jul 6
    As a CEO, you intuitively know that maintaining a healthy degree of transparency is a crucial aspect of doing business today. And the power of transparency goes far deeper than visceral feelings. A recent study by... Read »
    2 weeks ago