CEO.COM
November 5, 2012
Resilience In The Eye Of The Storm

As I write this, I’m sitting in a hotel room with my wife and dog. We’ve had no electricity at our home, and therefore no lights, heat, or hot water since Monday, and we’ve been told it could be another week or more before power is restored. As the temperature dropped steadily, we decided to move to a hotel and were incredibly fortunate. We could afford one, and we somehow got a room. Every hotel within 50 miles of us is now sold out.

Until yesterday, the street in front of my company’s office was flooded — the Hudson River literally poured into downtown Yonkers. I plan to go to the office later today, but it still has no phone or internet service.

On the first day following the hurricane — superstorm Sandy — I felt dislocated and on edge. I couldn’t reach one of my daughters. As in the aftermath of September 11th, it was difficult to find my bearings and focus, when everything around me had essentially shut down and the world seemed to have been upended overnight.

But of course, life goes on. As it’s dawned on me that my life isn’t going to go back to the way it was anytime soon, I’ve actually felt myself relaxing. I can’t control when I’ll get electricity, or when public transportation and phone service will be restored. But I can adapt. I can find pleasure in the adventure of figuring out new ways to make do. Yesterday my wife, daughter, son-in-law and I spent the afternoon huddled together in our hotel room, each of us alternating periods of work with chatting in a way we never get a chance to do in the middle of a work week.

The world in this part of the country has changed this week. And I think we’re looking at a new normal that is far reaching. It’s characterized by by uncertainty, volatility, instability, and the vast acceleration of nearly everything.

This isn’t only about the weather, although the evidence is plainly growing that climate change is part of our future, and if we continue to ignore it, we’ll be doing so at great peril to ourselves and the planet. Even now, extreme weather that disrupts and costs lives feels more commonplace than ever. But change itself is everywhere — economic, organizational, political, social, and technological.

What we need to change most is how we deal with change. That’s an internal challenge more than an external one. It’s about managing ourselves — using our highest cognitive faculties to tame our lowest limbic impulses. For me, that requires first noticing when my reactivity is high — when I’m feeling a sense of threat or danger — and adopting something I call the Golden Rule of Triggers: “Whatever you feel compelled to do, don’t.” Instead, I try to breathe deeply to quiet my body and my emotions, so I can think more calmly.

In fear, our vision narrows. What we need going forward is access to a wider and longer perspective. In the corporate world, the buzz words I’m hearing more than ever are adaptability, agility, flexibility, and resilience — the capacity to bounce back in the face of a setback. For me, the best question is this: What’s the best story I can tell myself, given the unchangeable facts? Here’s mine:

My family, coworkers and friends are all safe. I’ve found a way to get work done and indeed, without phones ringing, I’ve been able to focus better on the most challenging tasks I’m facing. Beyond that, I’m feeling fortified by discovering a new equilibrium reasonably quickly. The prospect of further unexpected turns seems a little less daunting.

What’s the best story you can tell, whatever may be going on in your life right now?

Reprinted from HBR.org

tony-2
author:
Tony Schwartz
bio:
Tony Schwartz is the founder and CEO of The Energy Project and bestselling author of The Way We're Working Isn't Working, published in 2010. A frequent keynote speaker, Tony has also trained and coached CEOs and senior leaders at organizations including Apple, Google, Sony, the LAPD, and the Cleveland Clinic.

Other Articles by Tony Schwartz:

The N.F.L. As A Toxic Workplace

The Magic Of Feeling Safe At Work

Your Boss’s Work-Life Balance Matters As Much As Your Own

The Power Of Meeting Your Employees’ Needs

Why You Hate Work

How To Help Your Employees Love Work

The Freedom Of Boundaries

Service To A Common Good

How Not To Be A Jerk Over Email

The War Between Our States

  • Brian Sheehan

    Some folks write dramatic articles about “resilience” and go on about limbic impulses. Others, particularly those who reside in 3rd world countries and deal with such crises quite frequently, simply smile for the camera and laugh… while their home lays in shambles behind them.

    For me, they are the real heroes. The ones deserving of my respect.

  • Robert Sargent

    Bonjour Brian,

    As a definition about who are ”real heroes” ? It is hard to conclude in a straight custom mold. I’m interested though about the ”limbic impulses” you mentioned…could you described an interaction between this system and the courage to act when it’s needed ?

    Thx for your expertise !

    /RS

    PS: Congratulation for this contribution and The Energy Project you are putting forward.