Costs

$37B Is Lost Every Year On These 9 Meeting Mistakes

Business Insider - April 9, 2014

There are about 11 million meetings taking place in America every day, and a third of them are unproductive. It comes at a cost: an estimated $37 billion is lost every year to unproductive meetings. Read »

How To Charge Fees (Without Starting A Rebellion)

HBR - March 23, 2012

Fees can work, but they must be designed thoughtfully, with an appreciation for nuance and the humanity of customers. When it comes to pricing, businesses should just level with people. We can handle it. If companies treat... Read »