Organisational Structure And Customer Experience

Forbes - January 10, 2014

I’ve been thinking about whether an organisation’s structure impacts it’s ability to deliver great customer experiences recently. I’ve also been exploring this in my podcast interview series, where I interview... Read »

No Office, No Boss, No Email: A Look At - September 23, 2013

What does the future of work really look like? Despite b-school professors preaching about the need for empowered workers and flexible teams, few companies have even begun to replace their industrial age command-and-control... Read »

Who’s the Boss? There Isn’t One - June 21, 2012

While this is not an endorsement of flat organizations, here's an example of how to make a leaderless company function. Read »

Want Happier Employees? Fire The Bosses

Time - June 19, 2012

Managers, execs, department heads, etc. are getting in the way. Read »

3 Signs You Have A Dysfunctional Hierarchy

HBR - April 18, 2012

Given that these are deeply embedded cultural behaviors, there's no way to change them overnight, even if you are the CEO. However, anyone — regardless of organizational level — can call them out and make people aware of... Read »

Your Career Needs To Be Horizontal

HBR - March 27, 2012

Today's work is no longer divided up into small tasks that require higher and higher layers of management to put together. Instead most work is accomplished through horizontal processes that cut across different functions,... Read »

Why The CEO Model Is Here To Stay

Fortune - February 23, 2012

Team-based decision-making has become the mantra of many executive coaches, but these arrangements often lead to disaster. Here's why. Read »

C Is For Crap: The New C-Suite Titles

Forbes - January 10, 2012

In the past few years, the c-suite has exploded its members, knighting nearly every department head with new, inventive chief titles likely dreamed up by the marketing team. Read »

Are We Living In A Post-CEO World?

Fortune - January 10, 2012

In a complex business environment, innovative companies must move from a guru model to one based on team leadership. Read »