Organisational Structure And Customer ExperienceForbes - Jan 10I’ve been thinking about whether an organisation’s structure impacts it’s ability to deliver great customer experiences recently. I’ve also been exploring this in my podcast interview series, where I interview... Read »
- No Office, No Boss, No Email: A Look At WordPress.comCEO.com - Sep 23What does the future of work really look like? Despite b-school professors preaching about the need for empowered workers and flexible teams, few companies have even begun to replace their industrial age command-and-control... Read »
- Who’s the Boss? There Isn’t OneWSJ.com - Jun 21While this is not an endorsement of flat organizations, here's an example of how to make a leaderless company function. Read »
Want Happier Employees? Fire The BossesTime - Jun 19Managers, execs, department heads, etc. are getting in the way. Read »
3 Signs You Have A Dysfunctional HierarchyHBR - Apr 18Given that these are deeply embedded cultural behaviors, there's no way to change them overnight, even if you are the CEO. However, anyone — regardless of organizational level — can call them out and make people aware of... Read »
Your Career Needs To Be HorizontalHBR - Mar 27Today's work is no longer divided up into small tasks that require higher and higher layers of management to put together. Instead most work is accomplished through horizontal processes that cut across different functions,... Read »
Why The CEO Model Is Here To StayFortune - Feb 23Team-based decision-making has become the mantra of many executive coaches, but these arrangements often lead to disaster. Here's why. Read »
C Is For Crap: The New C-Suite TitlesForbes - Jan 10In the past few years, the c-suite has exploded its members, knighting nearly every department head with new, inventive chief titles likely dreamed up by the marketing team. Read »
Are We Living In A Post-CEO World?Fortune - Jan 10In a complex business environment, innovative companies must move from a guru model to one based on team leadership. Read »
2014 Social CEO ReportIt’s that time of year again. Are CEOs finally going social?
A 360° View Of the CEOWhat do executives and employees say about their bosses behind closed doors?
The CEO Information Consumption ReportFind out where, how and on which devices CEOs are relying on for news, trends and other information.
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