• Organisational Structure And Customer Experience
    Forbes - Jan 10
    I’ve been thinking about whether an organisation’s structure impacts it’s ability to deliver great customer experiences recently. I’ve also been exploring this in my podcast interview series, where I interview... Read »
    9 months ago
  • No Office, No Boss, No Email: A Look At WordPress.com
    CEO.com - Sep 23
    What does the future of work really look like? Despite b-school professors preaching about the need for empowered workers and flexible teams, few companies have even begun to replace their industrial age command-and-control... Read »
    1 year ago
  • Who’s the Boss? There Isn’t One
    WSJ.com - Jun 21
    While this is not an endorsement of flat organizations, here's an example of how to make a leaderless company function. Read »
    2 years ago
  • Want Happier Employees? Fire The Bosses
    Time - Jun 19
    Managers, execs, department heads, etc. are getting in the way. Read »
    2 years ago
  • 3 Signs You Have A Dysfunctional Hierarchy
    HBR - Apr 18
    Given that these are deeply embedded cultural behaviors, there's no way to change them overnight, even if you are the CEO. However, anyone — regardless of organizational level — can call them out and make people aware of... Read »
    2 years ago
  • Your Career Needs To Be Horizontal
    HBR - Mar 27
    Today's work is no longer divided up into small tasks that require higher and higher layers of management to put together. Instead most work is accomplished through horizontal processes that cut across different functions,... Read »
    2 years ago
  • Why The CEO Model Is Here To Stay
    Fortune - Feb 23
    Team-based decision-making has become the mantra of many executive coaches, but these arrangements often lead to disaster. Here's why. Read »
    2 years ago
  • C Is For Crap: The New C-Suite Titles
    Forbes - Jan 10
    In the past few years, the c-suite has exploded its members, knighting nearly every department head with new, inventive chief titles likely dreamed up by the marketing team. Read »
    2 years ago
  • Are We Living In A Post-CEO World?
    Fortune - Jan 10
    In a complex business environment, innovative companies must move from a guru model to one based on team leadership. Read »
    2 years ago