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# Solutions by Text CEO Dave Baxter: How he turned a small family business into a FinTech powerhouse
- URL: https://www.ceo.com/episodes/solutions-by-text-ceo-dave-baxter/
- Published: 2025-07-30T10:00:00.000Z
- Updated: 2026-08-25T00:08:08.000Z
- Description: The Solutions by Text CEO on convincing two founders to sell, waking up in cold sweats, and why compliance became the product.
- Author: Clint Betts

## Dave Baxter bet his career on a text message

Five years ago, Dave Baxter got a phone call from a partner at [Edison Partners](https://www.edisonpartners.com/?ref=ceo.com). Would he take a board seat at one of the firm's portfolio companies? He said no. He didn't think he was the best man for the job.

The conversation kept going anyway. The deal involved a founder-led business in Dallas. Family lifestyle company, two brothers. Baxter was running sales for ACI Worldwide at the time, and he stopped the partner mid-description. "By chance, is it the Cantrells, and is it Solutions by Text?" It was. ACI sold to them. He told Edison the founders were interesting guys and the company was cool, and to let him know how he could help.

The deal fell apart in January 2021\. Around the same time, Baxter had commissioned a study on how Americans view and pay their bills, a subject he admits he is obsessed with. He had built his [payments career at FIS and ACI Worldwide](https://solutionsbytext.com/leadership-team/david-baxter/?ref=ceo.com), after early stops at AOL and Monster Worldwide, and the data came back screaming mobile, one-time payments. Solutions by Text was sending billions of messages, roughly half attached to an alert or a reminder, and handing the resulting transactions off to payment providers.

"Why wouldn't you try to monetize those transactions?" Baxter said on the CEO.com Podcast. "Well, we don't know anything about payments. I do."

So he went back to Edison with a different proposal. This time he wanted to be CEO.

It took the better part of a year. He had to convince the Cantrell brothers to sell the business they founded. He had to convince the sitting CEO to take an individual contributor role. He had to convince Edison to hand the job to a man who had never held it. "I was the quintessential sales leader and storyteller," he said. "I had to convince them to empower me to be a first-time CEO."

Two months in, he was sure he had wrecked his career.

He hadn't. Since Edison's initial investment in November 2021, [bookings and revenue have more than tripled](https://www.prnewswire.com/news-releases/solutions-by-text-secures-110-million-growth-round-led-by-edison-partners-and-stepstone-group-302157247.html?ref=ceo.com). In 2024, [Solutions by Text](https://solutionsbytext.com/?ref=ceo.com) grew 60 percent, cleared the Rule of 40 for a third consecutive year, and delivered nearly 2 billion messages through its FinText platform. The company raised $110 million in May 2024 from Edison Partners and StepStone Group, and this January it [acquired Triple Play Pay](https://www.prnewswire.com/news-releases/solutions-by-text-acquires-triple-play-pay-to-accelerate-payments-innovation-and-expand-fintext-payment-capabilities-302653287.html?ref=ceo.com), a payment orchestration platform, to put messaging and payments on a single platform.

"What I thought was the worst decision of my career categorically turned out to be by far the best decision of my career," Baxter said. "I pinch myself every day now."

He is quick to say the line only looks straight from the outside. "Everybody looks at SBT, and it was this family lifestyle-led business, and now we're a category killer, and everybody believes it was a straight line to the upper right quadrant. And no. A lot of nights, I woke up in cold sweats. Did I make a good decision? Did I not make a good decision?" He read Ben Horowitz's "The Hard Thing About Hard Things" and felt it. "It is hard. But hey, that's the fun part. It wouldn't be fun if it was easy."

The company name is literal. Baxter couldn't stomach a clever one. SBT is a compliance-led messaging company for consumer finance, and its FinText platform sits at the center of telecommunications and financial services, monitoring messages in real time against the laws, regulations, and carrier codes of conduct that have kept most of the industry afraid of texting in the first place. The platform scores outbound messages for compliance in real time and uses large language models to read the intent of inbound replies, so a consumer can ask a question, service a loan, or make a payment by texting back. Baxter thinks the industry has little choice but to follow. Half of Gen Z and Millennial customers, he says, will leave a financial institution that won't text with them.

His management rules are plain. He does not attend meetings without an agenda. "No agenda, no attenda." He does not attend meetings unless there is a decision to be made. He starts early, takes calls while walking, and shuts it off for family at night. Family first, faith second, work third. "I'm pretty obsessed with work," he said. "So imagine how obsessed I am with my family and community and my belief system."

When he wrote SBT's original business plan, the first section was not strategy. It was the culture he wanted to build, one that struck a fair balance between opportunity and accountability and turned the company into what he calls an exporter of talent. He is still working at the job itself. "It's lonely being CEO," he said. "I didn't know what I didn't know." He is currently reading "Dare to Lead" alongside the company book club.

Every episode of the CEO.com Podcast ends with the same question: who gave you a chance? Baxter named Mike Bush, who handed him his first shot at leading a business at FIS and retired two months later, and a second mentor, a senior payments executive, who gave him more responsibility than he thought he deserved and made him step up.

"You just don't know what you're really capable of until somebody gives you the chance," he said. "A lot of people gave me the chance along the way."

```chapters
00:00:00 Introduction
00:00:06 Dave's Background and Career Path
00:02:08 The Aha Moment and Vision for SBT
00:05:04 What Solutions by Text Does
00:06:43 Leadership Lessons Learned
00:10:38 AI Integration at Solutions by Text
00:13:39 A Day in the Life of a CEO
00:16:15 Reading Recommendations
00:18:34 The Importance of Mentorship
00:22:00 Closing Remarks
```

```vtt
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Storyteller.

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And<00:03:18.146> so<00:03:18.387> I<00:03:18.468> had<00:03:18.644> to<00:03:18.724> convince<00:03:19.206> them<00:03:19.592> to<00:03:21.133> empower<00:03:21.470> me<00:03:21.615> to<00:03:21.775> be<00:03:21.936> first-time<00:03:22.417> CEO.

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And<00:03:23.541> that's<00:03:24.264> how<00:03:24.328> I<00:03:24.489> got<00:03:24.665> to<00:03:24.746> where<00:03:24.906> I<00:03:25.067> am.

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But<00:03:25.484> I'll<00:03:25.629> tell<00:03:25.854> you<00:03:25.886> something,<00:03:26.335> I'm<00:03:27.861> like<00:03:28.102> 2<00:03:28.278> months<00:03:28.599> into<00:03:28.856> the<00:03:29.001> job<00:03:29.707> and<00:03:30.349> it<00:03:30.687> was<00:03:31.329> family<00:03:31.955> lifestyle<00:03:33.416> kind<00:03:33.657> of<00:03:33.753> a<00:03:33.898> business.

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And<00:03:35.343> I<00:03:35.359> mean,<00:03:36.644> I<00:03:36.740> thought<00:03:36.852> to<00:03:36.933> myself,<00:03:37.430> oh<00:03:37.591> boy,<00:03:37.816> what<00:03:37.912> did<00:03:38.073> you<00:03:38.233> do?

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What<00:03:39.678> did<00:03:39.855> you<00:03:39.999> do<00:03:40.224> to<00:03:40.561> destroy<00:03:41.204> your<00:03:41.428> career?

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And<00:03:43.773> if<00:03:43.901> you<00:03:43.998> had<00:03:44.239> asked<00:03:44.415> me,<00:03:44.480> I<00:03:44.576> would've<00:03:44.753> said<00:03:45.058> we<00:03:45.138> were,<00:03:45.604> we<00:03:45.701> would've<00:03:45.861> been<00:03:46.006> a<00:03:46.022> payment<00:03:46.343> company<00:03:46.905> 4<00:03:47.002> years<00:03:47.291> ago.

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Boy,<00:03:47.773> was<00:03:47.949> I<00:03:47.965> wrong.

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Payments<00:03:48.672> is<00:03:48.753> important.

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It's<00:03:49.315> embedded<00:03:49.540> on<00:03:49.572> the<00:03:49.716> platform,<00:03:50.198> but<00:03:50.279> I<00:03:50.295> didn't<00:03:50.503> have<00:03:50.664> the<00:03:50.760> instrumentation<00:03:51.483> and<00:03:51.644> tooling<00:03:51.965> to<00:03:52.110> really<00:03:52.367> understand<00:03:53.491> the<00:03:53.572> power<00:03:53.813> of<00:03:53.957> the<00:03:54.037> platform.

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And<00:03:54.616> what<00:03:54.776> I<00:03:54.857> thought<00:03:55.981> was<00:03:56.206> the<00:03:56.383> worst<00:03:56.704> decision<00:03:57.346> of<00:03:57.491> my<00:03:57.668> career<00:03:58.455> categorically<00:03:59.354> turned<00:03:59.660> out<00:03:59.901> to<00:04:00.061> be<00:04:00.238> by<00:04:00.479> far<00:04:01.603> the<00:04:01.764> best<00:04:02.005> decision<00:04:02.631> of<00:04:02.728> my<00:04:02.953> career.

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I<00:04:03.386> pinch<00:04:03.675> myself<00:04:04.173> like<00:04:05.121> every<00:04:05.458> day<00:04:05.635> now<00:04:06.021> to<00:04:06.262> be<00:04:06.406> able<00:04:06.583> to,<00:04:07.386> you<00:04:07.450> know,<00:04:07.868> have<00:04:08.093> the<00:04:08.189> responsibility<00:04:08.992> to<00:04:09.474> lead,<00:04:09.940> um,<00:04:10.197> lead<00:04:10.422> SBT.

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CEO<00:04:11.868> is<00:04:11.948> just<00:04:12.125> kind<00:04:12.350> of<00:04:12.382> a<00:04:12.510> title.

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I<00:04:12.928> prefer<00:04:13.249> to<00:04:13.891> kind<00:04:14.052> of<00:04:14.132> lead<00:04:14.373> from<00:04:14.518> the<00:04:14.614> back<00:04:14.935> of<00:04:15.000> the<00:04:15.160> room<00:04:15.417> and<00:04:15.578> provide<00:04:16.076> inspiration<00:04:17.023> where<00:04:17.923> necessary.

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And<00:04:19.256> I<00:04:19.336> haven't<00:04:20.220> looked<00:04:20.396> back.

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And<00:04:21.440> yeah,<00:04:22.002> it's<00:04:22.789> been<00:04:23.062> absolutely<00:04:23.946> remarkable.

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That's<00:04:25.070> incredible.

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So<00:04:26.323> tell<00:04:26.500> us<00:04:26.660> what<00:04:26.885> Solutions<00:04:27.367> by<00:04:27.463> Text<00:04:27.704> does.

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By<00:04:28.588> Text,<00:04:28.828> sorry.

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So<00:04:30.499> yeah,<00:04:30.627> Solutions<00:04:31.157> by<00:04:31.238> Text,<00:04:31.800> it's<00:04:32.860> a<00:04:32.908> very<00:04:33.326> literal<00:04:33.791> name.

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Look<00:04:34.675> how<00:04:34.771> literal<00:04:35.237> it<00:04:35.317> is.

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Yeah.

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Versus<00:04:36.361> all<00:04:36.538> of<00:04:36.698> the<00:04:37.485> companies'<00:04:37.983> names,<00:04:38.305> you<00:04:38.385> don't<00:04:38.610> know<00:04:38.931> what<00:04:39.092> it<00:04:39.156> means.

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Now<00:04:40.456> you<00:04:40.552> find<00:04:40.777> out<00:04:40.873> like<00:04:41.434> 700<00:04:41.899> years<00:04:42.075> ago<00:04:42.235> they<00:04:42.380> used<00:04:42.620> it<00:04:42.716> in<00:04:42.861> Latin<00:04:43.261> one<00:04:43.438> time<00:04:43.838> and<00:04:43.983> that's<00:04:44.159> why<00:04:44.255> they<00:04:44.480> picked<00:04:44.720> it,<00:04:44.880> things<00:04:45.105> like<00:04:45.281> that.

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Yeah,<00:04:46.307> exactly.

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We<00:04:47.205> like,<00:04:47.846> I<00:04:47.990> went<00:04:48.166> down<00:04:48.391> that<00:04:48.567> journey.

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I<00:04:49.112> couldn't<00:04:49.449> stomach,<00:04:50.314> um,<00:04:50.635> I<00:04:50.795> couldn't<00:04:51.036> stomach,<00:04:51.613> you<00:04:51.693> know,<00:04:51.837> coming<00:04:52.094> up<00:04:52.254> with<00:04:53.072> a<00:04:53.136> silly<00:04:53.456> name<00:04:53.761> that<00:04:53.857> nobody<00:04:54.178> would<00:04:54.322> remember<00:04:54.979> or<00:04:55.204> whatever,<00:04:55.684> right?

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But,<00:04:56.101> you<00:04:56.181> know,<00:04:56.566> well,<00:04:57.159> so<00:04:57.320> Solutions<00:04:57.784> by<00:04:57.865> Tax,<00:04:58.249> I<00:04:58.345> can't<00:04:58.730> like,<00:04:59.291> uh,<00:04:59.452> so<00:04:59.548> we<00:04:59.692> kind<00:05:00.109> of<00:05:00.253> go<00:05:00.349> SBT,<00:05:00.974> right?

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But,<00:05:01.952> but,<00:05:02.337> uh,<00:05:02.914> uh,<00:05:03.154> so<00:05:03.395> what<00:05:03.507> does<00:05:03.699> SBT<00:05:04.116> do?

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So<00:05:04.581> we<00:05:04.982> are<00:05:05.302> a<00:05:05.399> compliant-led<00:05:07.548> a<00:05:07.805> mobile<00:05:08.223> messaging<00:05:08.834> company<00:05:10.923> that<00:05:11.164> focuses<00:05:11.807> on<00:05:12.144> consumer<00:05:12.707> fi,<00:05:13.751> highly<00:05:14.137> regulated<00:05:14.812> industries.

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Our<00:05:15.423> platform<00:05:15.905> is<00:05:16.050> called<00:05:16.323> Fintechs<00:05:16.887> because<00:05:17.194> we<00:05:17.226> sit<00:05:17.612> in<00:05:17.693> the<00:05:17.774> center<00:05:18.966> of<00:05:19.143> telecommunications<00:05:20.738> and<00:05:20.916> financial<00:05:21.415> services.

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And<00:05:22.608> so<00:05:22.833> we<00:05:22.930> empower<00:05:23.961> large<00:05:25.345> financial<00:05:25.747> institutions,<00:05:26.953> large<00:05:27.677> lenders,<00:05:28.480> whether<00:05:28.722> that's<00:05:29.043> mortgage,<00:05:30.072> auto,<00:05:30.796> card<00:05:31.133> issuer,<00:05:31.616> marketplace<00:05:32.404> lending.

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So<00:05:33.787> on<00:05:33.868> and<00:05:33.964> so<00:05:34.205> forth<00:05:35.232> to<00:05:35.344> meet<00:05:35.633> their<00:05:35.970> consumers<00:05:36.596> where<00:05:36.708> it<00:05:36.853> is<00:05:37.013> that<00:05:37.174> they<00:05:37.334> want<00:05:37.479> to<00:05:37.575> be<00:05:37.735> met<00:05:37.896> over<00:05:38.137> their<00:05:38.763> mobile<00:05:39.019> device.

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And<00:05:40.143> I<00:05:40.223> really<00:05:40.464> characterize<00:05:41.041> this<00:05:41.186> like<00:05:41.411> this<00:05:41.587> platform,<00:05:42.229> which<00:05:42.406> is<00:05:42.614> a<00:05:42.711> subscription.

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We<00:05:44.219> do,<00:05:45.022> as<00:05:45.198> I<00:05:45.214> said,<00:05:45.423> we<00:05:45.599> lead<00:05:45.760> with<00:05:45.984> compliance,<00:05:46.723> but<00:05:46.867> we're<00:05:47.028> really<00:05:47.268> this<00:05:48.071> orchestration<00:05:48.889> layer<00:05:49.435> for<00:05:49.676> in<00:05:50.013> and<00:05:50.237> outbound<00:05:50.655> messages.

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So<00:05:52.661> I<00:05:52.741> go<00:05:52.901> back,<00:05:53.784> the<00:05:53.864> company<00:05:54.330> text,<00:05:54.731> very<00:05:54.988> literal,<00:05:55.870> but<00:05:56.047> there's<00:05:56.336> a<00:05:56.368> myriad<00:05:56.994> of<00:05:57.154> ways<00:05:57.620> to<00:05:57.652> meet<00:05:57.876> consumers,<00:05:58.663> whether<00:05:58.904> that's<00:05:59.626> rich<00:05:59.802> communication<00:06:00.523> services,<00:06:01.165> end-to-end<00:06:01.645> encrypted,<00:06:02.367> right?

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Verified<00:06:03.152> by<00:06:03.313> Google.

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MMS,<00:06:05.156> SMS,<00:06:06.134> iMessage,<00:06:07.256> WhatsApp,<00:06:07.977> you<00:06:08.042> know,<00:06:08.362> on<00:06:08.458> and<00:06:08.603> on<00:06:08.699> and<00:06:08.843> on,<00:06:09.083> right?

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And<00:06:10.141> so<00:06:10.526> that's<00:06:10.943> what<00:06:11.103> we<00:06:11.183> do.

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And<00:06:11.825> we<00:06:11.985> just<00:06:12.225> like,<00:06:13.027> we<00:06:13.187> obsess<00:06:13.828> about<00:06:14.790> use<00:06:15.031> cases.

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We<00:06:15.768> obsess<00:06:16.313> about<00:06:16.634> compliant<00:06:17.660> templates.

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We<00:06:19.102> think<00:06:19.295> about<00:06:20.224> how<00:06:20.721> the<00:06:21.106> AI<00:06:21.843> journey<00:06:22.324> is<00:06:22.549> really<00:06:22.966> empowering<00:06:23.831> us<00:06:24.008> to,<00:06:25.033> you<00:06:25.114> know,<00:06:25.290> provide<00:06:27.358> compliant<00:06:27.855> in<00:06:27.951> and<00:06:28.239> outbound<00:06:28.640> messages<00:06:29.217> in<00:06:29.378> a<00:06:29.602> world<00:06:29.859> of<00:06:30.083> real<00:06:30.259> time<00:06:30.596> and<00:06:30.820> on<00:06:30.981> demand.

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And<00:06:32.343> yeah,<00:06:32.664> I<00:06:32.680> mean,<00:06:32.808> that's<00:06:33.225> what<00:06:33.690> we<00:06:33.866> do.

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We're<00:06:34.122> like<00:06:34.267> mobile<00:06:34.491> messaging<00:06:34.908> company,<00:06:35.549> lead<00:06:35.709> with<00:06:35.790> compliance,<00:06:37.072> niche<00:06:37.457> down,<00:06:37.954> focus<00:06:38.739> in<00:06:38.835> consumer<00:06:39.220> fi<00:06:39.476> today.

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What<00:06:40.438> have<00:06:40.582> you<00:06:40.743> learned<00:06:40.919> about<00:06:41.159> leadership<00:06:42.201> since<00:06:42.378> you<00:06:42.458> took<00:06:42.666> this<00:06:42.827> role?

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Since<00:06:44.045> I—<00:06:45.327> it<00:06:45.712> is<00:06:46.529> lonely,<00:06:48.357> like<00:06:48.677> as<00:06:48.757> they<00:06:48.854> say,<00:06:49.158> right?

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It's<00:06:49.415> lonely<00:06:49.735> being<00:06:49.896> CEO.

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I<00:06:51.018> found<00:06:51.579> in<00:06:51.723> order<00:06:51.899> to<00:06:52.060> be<00:06:52.220> a<00:06:52.380> great<00:06:53.021> learner,<00:06:53.743> I<00:06:53.903> had<00:06:54.224> to<00:06:54.464> go<00:06:54.769> on<00:06:55.586> a<00:06:55.891> journey<00:06:56.372> and<00:06:56.532> really<00:06:56.804> lean<00:06:57.173> into<00:06:59.193> resources<00:06:59.834> around<00:07:00.235> me.

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Like,<00:07:00.555> that<00:07:00.652> was<00:07:00.780> the<00:07:00.860> first<00:07:01.100> thing<00:07:01.421> I<00:07:01.501> learned,<00:07:01.982> uh,<00:07:02.319> about<00:07:02.479> being<00:07:02.719> CEO.

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I<00:07:03.761> didn't<00:07:04.146> realize<00:07:04.787> how<00:07:04.883> powerful,<00:07:05.525> like,<00:07:06.631> um,<00:07:06.807> having<00:07:07.208> great<00:07:07.528> mentors,<00:07:08.554> having<00:07:09.035> awesome,<00:07:10.157> uh,<00:07:10.414> financial<00:07:10.895> sponsors,<00:07:12.161> having<00:07:12.482> great<00:07:12.883> operating<00:07:13.460> partners—<00:07:13.876> because<00:07:14.421> look,<00:07:14.646> I<00:07:14.678> didn't<00:07:14.902> know<00:07:15.047> what<00:07:15.143> I<00:07:15.223> didn't<00:07:15.463> know,<00:07:15.848> right?

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And<00:07:16.746> I've<00:07:16.906> been<00:07:17.371> very<00:07:17.627> fortunate<00:07:18.092> to<00:07:18.172> surround<00:07:18.493> myself<00:07:18.830> with<00:07:18.990> great<00:07:19.230> people<00:07:19.631> that,<00:07:20.016> uh,<00:07:20.417> empowered<00:07:20.817> me<00:07:21.234> to<00:07:21.395> be<00:07:21.875> a<00:07:22.356> great<00:07:22.661> leader,<00:07:23.078> right?

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Um,<00:07:24.344> I<00:07:24.360> like<00:07:24.585> to<00:07:24.745> lead,<00:07:25.226> you<00:07:25.258> know,<00:07:25.482> kind<00:07:25.643> of<00:07:25.707> from<00:07:25.883> the<00:07:25.963> back<00:07:26.284> of<00:07:26.348> the<00:07:26.508> room.

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I<00:07:27.085> don't<00:07:27.310> think<00:07:27.422> about<00:07:27.646> being<00:07:27.967> an<00:07:28.191> ally.

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I<00:07:29.073> think<00:07:29.249> about,<00:07:29.634> you<00:07:29.666> know,<00:07:29.891> empowering<00:07:30.420> people<00:07:30.676> to<00:07:30.772> be<00:07:30.869> the<00:07:31.013> best<00:07:31.253> versions<00:07:31.654> of<00:07:31.734> themselves.

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When<00:07:32.921> I<00:07:33.017> wrote<00:07:33.242> the<00:07:33.338> original<00:07:35.102> business<00:07:35.824> plan,<00:07:36.706> which<00:07:36.866> then<00:07:37.091> translated<00:07:37.684> into<00:07:38.069> a<00:07:38.149> POPE,<00:07:38.630> or<00:07:38.710> Plan<00:07:39.015> on<00:07:39.111> a<00:07:39.191> Page,<00:07:39.496> I<00:07:39.576> actually<00:07:39.833> started<00:07:40.153> with<00:07:40.218> the<00:07:40.378> culture<00:07:41.116> that<00:07:41.260> we<00:07:41.420> wanted<00:07:41.597> to<00:07:41.757> build,<00:07:42.479> the<00:07:42.559> culture<00:07:42.815> that<00:07:42.944> I<00:07:43.120> wanted<00:07:43.473> to<00:07:43.521> build,<00:07:43.762> which<00:07:43.986> was<00:07:45.109> a<00:07:45.189> balance,<00:07:45.862> striking<00:07:46.343> a<00:07:46.407> fair<00:07:46.648> balance<00:07:47.129> between<00:07:47.674> opportunity<00:07:48.653> and<00:07:48.749> accountability<00:07:49.759> and<00:07:50.096> building<00:07:50.400> a<00:07:50.481> platform<00:07:51.058> where<00:07:51.138> somebody<00:07:51.443> can<00:07:51.603> be<00:07:51.699> the<00:07:51.940> best<00:07:52.180> version<00:07:52.565> of<00:07:52.662> themself<00:07:53.159> and<00:07:53.287> being<00:07:53.527> an<00:07:53.704> exporter<00:07:54.345> of<00:07:55.388> talent<00:07:56.173> and<00:07:56.254> giving<00:07:56.831> somebody<00:07:57.392> an<00:07:57.617> opportunity<00:07:58.130> to<00:07:58.258> put<00:07:58.435> their<00:07:58.595> thumbprint<00:07:59.220> on<00:07:59.333> something<00:08:00.439> that<00:08:00.583> they're<00:08:00.904> really<00:08:01.145> proud<00:08:01.305> of.

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And<00:08:02.175> then<00:08:02.352> later<00:08:02.675> on<00:08:03.014> they're<00:08:03.111> gonna<00:08:03.336> look<00:08:03.562> back<00:08:03.837> at<00:08:03.901> their<00:08:04.062> time<00:08:04.304> and<00:08:04.401> it's<00:08:04.530> like,<00:08:04.853> I<00:08:05.030> was<00:08:05.272> a<00:08:05.418> part<00:08:05.660> of<00:08:05.756> that.

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And<00:08:06.708> you<00:08:06.741> know,<00:08:06.950> I<00:08:07.031> think<00:08:07.208> also<00:08:07.370> about<00:08:07.676> being<00:08:07.789> a<00:08:07.918> great<00:08:08.241> leader<00:08:08.919> at<00:08:08.984> times,<00:08:09.293> you<00:08:09.472> like,<00:08:09.731> you<00:08:10.040> know,<00:08:10.836> authenticity,<00:08:12.460> transparency,<00:08:14.814> honesty,<00:08:16.844> like<00:08:17.103> remove<00:08:17.652> ambiguity,<00:08:18.636> high<00:08:18.959> integrity,<00:08:20.315> and<00:08:20.718> you<00:08:20.751> know,<00:08:21.122> also<00:08:21.299> being<00:08:21.606> willing<00:08:21.848> to<00:08:21.945> like<00:08:22.171> jump<00:08:22.510> in<00:08:22.655> the<00:08:22.720> mud<00:08:22.994> with<00:08:23.091> somebody<00:08:23.559> because<00:08:23.882> you<00:08:24.027> can't,<00:08:24.527> like,<00:08:25.153> you<00:08:25.173> know,<00:08:25.334> you<00:08:25.496> have<00:08:25.818> to<00:08:25.964> show<00:08:26.190> people<00:08:26.794> like,<00:08:27.472> you<00:08:27.504> know,<00:08:27.697> how<00:08:28.194> at<00:08:28.258> times<00:08:28.658> how<00:08:28.835> to<00:08:28.995> do<00:08:29.155> their<00:08:29.316> jobs<00:08:29.716> and<00:08:29.941> yet<00:08:30.117> give<00:08:30.277> them<00:08:30.422> the<00:08:30.502> flexibility<00:08:31.319> to,<00:08:32.185> you<00:08:32.217> know,<00:08:32.442> kind<00:08:32.666> of<00:08:32.698> figure<00:08:33.083> it<00:08:33.227> out<00:08:33.868> on<00:08:33.964> their<00:08:34.269> own.

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Right.

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And<00:08:35.551> I<00:08:35.648> think,<00:08:35.856> you<00:08:35.888> know,<00:08:36.112> being<00:08:36.689> a<00:08:36.770> great<00:08:37.170> leader<00:08:37.571> is<00:08:37.956> like<00:08:38.517> consistency,<00:08:40.921> clearly<00:08:41.819> communicating,<00:08:43.182> right?

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No<00:08:43.983> ambiguity,<00:08:45.266> though<00:08:45.330> I<00:08:45.506> do<00:08:45.747> think<00:08:45.987> you<00:08:46.147> like,<00:08:46.372> you<00:08:46.532> have<00:08:46.612> to<00:08:46.772> have<00:08:46.869> a<00:08:46.949> tolerance<00:08:47.494> for<00:08:47.670> ambiguity.

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Right.

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But<00:08:48.696> I,<00:08:49.498> you<00:08:49.578> know,<00:08:49.754> for<00:08:49.914> me,<00:08:50.155> I<00:08:50.315> think<00:08:50.956> what<00:08:51.069> has<00:08:51.197> suited<00:08:51.598> me<00:08:51.758> well<00:08:51.998> in<00:08:52.143> being<00:08:52.559> a<00:08:52.639> great<00:08:53.024> leader<00:08:53.361> is<00:08:53.681> being,<00:08:54.226> you<00:08:54.259> know,<00:08:54.387> transparent,<00:08:55.525> really<00:08:55.765> straightforward,<00:08:57.112> you<00:08:57.192> know,<00:08:57.368> high<00:08:57.769> energy.

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One<00:08:59.101> of<00:08:59.133> our<00:08:59.296> values<00:08:59.767> is<00:09:00.093> Ally,<00:09:00.987> and<00:09:01.084> it's<00:09:01.312> meaningful<00:09:01.816> because<00:09:02.125> I<00:09:02.288> want<00:09:02.369> to<00:09:02.466> be<00:09:02.775> allies<00:09:03.117> to<00:09:03.279> one<00:09:03.442> another.

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I<00:09:04.401> want<00:09:04.580> to<00:09:04.645> be<00:09:04.889> allies<00:09:05.230> to<00:09:05.312> our<00:09:05.474> customers.

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I<00:09:06.392> want<00:09:06.585> to<00:09:06.633> be<00:09:06.778> allies<00:09:07.131> to<00:09:07.356> the<00:09:07.501> industries<00:09:07.983> that<00:09:08.063> we<00:09:08.175> service.

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And<00:09:09.043> I<00:09:09.268> think<00:09:09.364> those<00:09:09.621> are<00:09:09.686> the<00:09:09.766> qualities<00:09:10.392> of,<00:09:10.633> you<00:09:10.714> know,<00:09:11.196> of<00:09:11.276> great<00:09:11.597> leaders.

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And<00:09:12.015> I<00:09:12.095> think<00:09:14.007> it's<00:09:14.425> like<00:09:14.650> table<00:09:14.987> stakes<00:09:15.373> to<00:09:15.469> be<00:09:15.630> good<00:09:15.871> at<00:09:16.000> your<00:09:16.192> job.

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Like,<00:09:17.333> if<00:09:17.478> you're<00:09:18.025> an<00:09:18.587> SVP,<00:09:19.166> VP,<00:09:19.632> EVP,<00:09:20.050> C-suite,<00:09:21.158> you're<00:09:21.335> going<00:09:21.528> to<00:09:21.576> be<00:09:21.641> good<00:09:22.058> at<00:09:22.139> your<00:09:22.299> job.

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But<00:09:22.701> I<00:09:22.782> also<00:09:23.248> think<00:09:23.408> that<00:09:23.489> there's<00:09:23.891> also<00:09:24.164> a<00:09:24.212> balance<00:09:24.549> between<00:09:25.476> You<00:09:25.572> gotta<00:09:26.536> be<00:09:28.045> easy<00:09:28.285> to<00:09:28.382> get<00:09:28.607> on<00:09:28.767> with<00:09:29.730> and<00:09:30.051> you<00:09:30.132> gotta<00:09:30.308> be<00:09:30.405> a<00:09:30.469> good<00:09:30.710> person.

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Like,<00:09:31.657> you<00:09:31.737> gotta<00:09:31.914> be<00:09:31.994> a<00:09:32.074> good<00:09:32.315> person.

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And<00:09:32.877> that<00:09:33.118> is<00:09:33.262> like,<00:09:33.904> that<00:09:34.145> is<00:09:34.225> what<00:09:34.322> I<00:09:34.482> really<00:09:34.707> take<00:09:34.900> away<00:09:35.205> from,<00:09:35.670> you<00:09:35.702> know,<00:09:36.152> like<00:09:36.890> being<00:09:37.131> CEO<00:09:38.496> at<00:09:38.576> SBT,<00:09:39.298> I<00:09:39.619> think<00:09:40.422> is<00:09:40.502> so<00:09:40.807> cool<00:09:41.144> being<00:09:41.369> able<00:09:41.465> to<00:09:41.610> build<00:09:41.803> a<00:09:41.867> culture,<00:09:42.252> you<00:09:42.750> know,<00:09:42.830> that<00:09:42.991> I<00:09:43.071> had<00:09:43.568> just<00:09:43.793> described<00:09:44.339> and<00:09:44.516> working<00:09:44.917> with<00:09:45.061> people<00:09:45.399> that<00:09:46.442> are<00:09:46.603> willing<00:09:47.148> to<00:09:47.261> like<00:09:48.224> take<00:09:48.513> the<00:09:48.593> hill<00:09:48.754> with<00:09:48.930> you<00:09:49.476> and<00:09:49.894> doing<00:09:50.215> things<00:09:50.536> that,<00:09:50.857> you<00:09:50.921> know,<00:09:51.001> are<00:09:51.178> special,<00:09:51.740> right?

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It's<00:09:52.494> the<00:09:52.542> best<00:09:52.782> part<00:09:52.959> of<00:09:53.023> my<00:09:53.183> job.

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And<00:09:53.728> I<00:09:53.824> think,<00:09:54.610> you<00:09:54.706> know,<00:09:55.972> you<00:09:56.005> know,<00:09:56.229> leader,<00:09:56.950> like,<00:09:58.217> you're<00:09:58.617> put<00:09:58.858> into<00:09:59.050> that<00:09:59.339> role,<00:09:59.691> like,<00:09:59.916> because<00:10:00.156> people<00:10:00.461> trust<00:10:00.782> you,<00:10:02.240> right?

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And<00:10:02.801> so<00:10:03.026> don't<00:10:03.186> abuse<00:10:03.587> that.

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Don't<00:10:04.068> abuse<00:10:04.420> that<00:10:04.645> trust<00:10:05.062> of<00:10:05.126> being,<00:10:05.671> you<00:10:05.703> know,<00:10:06.071> a<00:10:06.168> leader<00:10:06.568> and,<00:10:07.290> you<00:10:07.386> know,<00:10:07.610> and<00:10:08.011> like<00:10:08.332> exploring<00:10:09.069> your<00:10:09.213> sense<00:10:09.534> of<00:10:09.614> curiosity<00:10:10.881> in<00:10:11.057> leadership,<00:10:11.618> right?

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And<00:10:12.820> as<00:10:13.301> well<00:10:13.461> as<00:10:13.702> like,<00:10:14.183> and<00:10:14.343> at<00:10:14.423> times,<00:10:14.760> like,<00:10:14.920> it's<00:10:15.449> okay<00:10:15.690> to<00:10:15.786> be<00:10:15.866> vulnerable,<00:10:16.667> right?

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Like,<00:10:17.244> it<00:10:17.693> was<00:10:17.789> something<00:10:18.174> that<00:10:18.575> I<00:10:18.735> had<00:10:18.928> to,<00:10:18.976> you<00:10:19.376> know,<00:10:19.553> I<00:10:19.697> had<00:10:19.857> to<00:10:19.889> discover,<00:10:20.835> which,<00:10:21.156> you<00:10:21.316> know,<00:10:21.476> it<00:10:21.765> had<00:10:21.957> taken<00:10:22.198> me<00:10:22.294> a<00:10:22.422> long<00:10:22.599> time,<00:10:22.983> right?

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It's<00:10:23.304> okay.

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Like,<00:10:24.683> It's<00:10:24.827> okay.

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Like,<00:10:25.485> you<00:10:25.566> may<00:10:25.742> not<00:10:26.689> be<00:10:26.930> great<00:10:27.475> yet<00:10:28.278> because<00:10:28.438> you<00:10:28.519> haven't<00:10:28.840> had<00:10:29.000> the<00:10:29.160> opportunity<00:10:29.658> to<00:10:29.802> practice,<00:10:30.284> right?

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And<00:10:30.637> just<00:10:30.942> need<00:10:31.247> a<00:10:31.263> few<00:10:31.423> more<00:10:31.969> at-bats.

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Yeah,<00:10:32.932> that's<00:10:33.574> awesome.

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How<00:10:34.713> are<00:10:34.858> you<00:10:34.938> thinking<00:10:35.098> about<00:10:35.339> AI<00:10:35.997> and<00:10:36.141> how<00:10:36.254> are<00:10:36.382> you<00:10:36.478> guys<00:10:36.719> integrating<00:10:37.217> it<00:10:37.345> and<00:10:37.441> using<00:10:37.827> it?

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Yes,<00:10:39.191> so<00:10:40.731> I<00:10:40.747> said<00:10:41.036> we<00:10:41.213> lead<00:10:41.373> with<00:10:41.550> compliance.

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So<00:10:42.641> a<00:10:42.721> few<00:10:42.962> things<00:10:43.861> in<00:10:44.021> real<00:10:44.326> time,<00:10:44.824> we're<00:10:45.610> monitoring<00:10:47.616> in<00:10:47.712> and<00:10:48.017> outbound<00:10:48.434> messages<00:10:49.076> to<00:10:49.478> one,<00:10:49.879> ensure<00:10:50.440> that<00:10:51.548> those<00:10:51.805> messages<00:10:52.592> are<00:10:52.993> compliant<00:10:53.731> with<00:10:53.892> the<00:10:53.988> myriad<00:10:55.481> of<00:10:55.738> laws<00:10:56.284> and<00:10:56.525> regulations<00:10:57.729> and<00:10:58.050> the<00:10:58.147> code<00:10:58.452> of<00:10:58.548> conduct<00:10:59.030> from<00:10:59.190> the<00:10:59.270> carriers.

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So<00:11:00.234> these<00:11:00.956> landscapes<00:11:01.598> are<00:11:01.903> very<00:11:02.321> difficult<00:11:02.803> to<00:11:03.027> traverse.

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So<00:11:04.151> you<00:11:04.247> need<00:11:04.408> to<00:11:04.488> be<00:11:04.585> super<00:11:05.034> mindful<00:11:05.532> of,<00:11:06.399> is<00:11:06.495> it<00:11:06.575> the<00:11:06.736> right<00:11:06.977> message<00:11:07.458> with<00:11:07.603> the<00:11:07.699> right<00:11:07.940> content?

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How<00:11:08.759> many<00:11:09.064> times<00:11:09.417> did<00:11:09.610> I<00:11:09.706> reach<00:11:10.011> out<00:11:10.589> to<00:11:10.734> Clint?

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Where<00:11:11.874> is,<00:11:12.195> where<00:11:12.500> is<00:11:12.821> Clint,<00:11:13.383> right?

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So<00:11:14.346> all<00:11:14.507> of<00:11:14.587> these<00:11:14.908> rules<00:11:15.566> that<00:11:15.727> we<00:11:15.823> need<00:11:16.032> to<00:11:16.192> follow.

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Is<00:11:16.915> it<00:11:17.011> Clint?

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Did<00:11:17.477> his<00:11:17.637> phone<00:11:17.814> get<00:11:17.991> deactivated?

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So<00:11:18.761> we're<00:11:18.857> monitoring<00:11:19.484> all<00:11:19.724> that.

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Sort<00:11:20.624> of<00:11:20.849> in<00:11:21.347> real<00:11:21.588> time<00:11:21.990> and<00:11:22.070> scoring<00:11:24.480> these<00:11:24.721> messages<00:11:25.830> to<00:11:25.910> keep<00:11:26.103> our<00:11:26.312> customers<00:11:26.874> on<00:11:26.971> the<00:11:27.115> right<00:11:27.549> side<00:11:27.855> of<00:11:27.935> compliance.

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We<00:11:29.220> also<00:11:29.606> leverage<00:11:30.104> large<00:11:30.409> language<00:11:30.907> modeling<00:11:32.193> to<00:11:34.587> figure<00:11:34.908> out<00:11:35.246> like<00:11:35.567> intent<00:11:36.451> of<00:11:36.531> an<00:11:36.692> inbound<00:11:37.094> message.

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So<00:11:38.138> when<00:11:38.299> somebody<00:11:38.685> is<00:11:39.022> writing<00:11:39.507> back<00:11:40.459> and<00:11:40.636> if<00:11:40.878> they're,<00:11:41.443> you<00:11:41.524> know,<00:11:42.250> we<00:11:42.331> have<00:11:42.492> intent<00:11:42.896> for<00:11:43.638> taking<00:11:43.945> people<00:11:44.493> out<00:11:44.606> of<00:11:44.751> messaging<00:11:45.558> or<00:11:46.268> how<00:11:46.446> do<00:11:46.527> we<00:11:46.688> then<00:11:47.172> empower<00:11:47.576> somebody<00:11:48.044> to<00:11:48.270> self-cure<00:11:48.866> their<00:11:49.115> debt<00:11:49.197> or<00:11:49.247> make<00:11:49.612> a<00:11:49.711> payment<00:11:49.877> or<00:11:49.910> how<00:11:52.507> have<00:11:52.764> conversational<00:11:53.630> commerce<00:11:54.207> driven<00:11:54.528> through<00:11:54.993> AI.

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How<00:11:55.972> are<00:11:56.132> we<00:11:56.373> thinking<00:11:56.758> about<00:11:57.175> like,<00:11:58.362> you<00:11:58.394> know,<00:11:58.859> what<00:11:59.084> are<00:11:59.164> we<00:11:59.324> doing<00:11:59.581> to<00:11:59.741> think<00:11:59.966> about<00:12:00.319> effectiveness<00:12:01.185> of<00:12:01.329> those<00:12:01.826> templates<00:12:02.452> and<00:12:02.612> use<00:12:02.789> cases?

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Like,<00:12:03.735> as<00:12:03.832> I<00:12:03.912> said,<00:12:04.938> 4<00:12:05.099> years<00:12:05.339> ago,<00:12:05.837> 5<00:12:06.077> years<00:12:06.254> ago,<00:12:06.719> I<00:12:06.799> said<00:12:07.040> we<00:12:07.184> would've<00:12:07.344> been<00:12:07.585> a<00:12:07.601> payment<00:12:07.826> company.

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Boy,<00:12:08.628> was<00:12:08.788> I<00:12:08.965> wrong.

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So<00:12:09.510> we<00:12:10.328> leverage<00:12:10.873> all<00:12:11.034> of<00:12:11.210> the,<00:12:11.531> now<00:12:11.852> the<00:12:11.932> tools<00:12:12.477> and<00:12:13.135> instrumentation<00:12:14.097> around<00:12:14.482> us.

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And<00:12:14.739> we<00:12:15.381> think<00:12:15.557> about<00:12:16.568> how<00:12:16.664> does<00:12:16.744> somebody<00:12:17.129> open<00:12:17.370> a<00:12:17.386> loan,<00:12:17.707> service<00:12:18.188> a<00:12:18.204> loan,<00:12:18.653> market<00:12:19.214> new<00:12:19.391> product<00:12:19.712> and<00:12:19.792> services<00:12:20.257> from<00:12:20.498> a<00:12:20.514> bank,<00:12:21.219> handle<00:12:21.476> the<00:12:21.556> specificity<00:12:22.358> of<00:12:22.503> billing<00:12:22.759> and<00:12:22.904> collections<00:12:23.481> and<00:12:24.348> and<00:12:24.557> like,<00:12:25.167> you<00:12:25.247> know,<00:12:25.633> really<00:12:26.034> all<00:12:26.130> of<00:12:26.211> those<00:12:26.435> verifiable<00:12:27.238> outcomes,<00:12:27.559> right?

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So<00:12:27.816> I<00:12:27.961> think<00:12:28.202> AI,<00:12:28.764> you<00:12:28.796> know,<00:12:29.101> we<00:12:29.181> have<00:12:29.406> very<00:12:29.598> specific<00:12:30.144> things<00:12:30.369> that<00:12:30.465> we<00:12:30.546> do<00:12:30.706> for<00:12:30.851> use<00:12:31.027> cases.

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And<00:12:31.894> I<00:12:32.135> honestly<00:12:32.537> think<00:12:32.697> like<00:12:32.874> with<00:12:33.018> the<00:12:33.179> Gentec,<00:12:33.596> like<00:12:33.837> we're<00:12:33.982> just<00:12:34.158> scratching<00:12:34.720> the<00:12:34.801> surface<00:12:35.908> of<00:12:36.005> having<00:12:36.631> good,<00:12:37.032> like<00:12:37.145> empowering<00:12:37.803> our<00:12:37.932> customers<00:12:38.429> to<00:12:38.574> have<00:12:38.959> good<00:12:39.136> conversations<00:12:40.340> that<00:12:40.581> pay<00:12:40.886> off.

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We<00:12:42.251> enable<00:12:42.508> them<00:12:42.748> to<00:12:42.909> like<00:12:43.294> get<00:12:43.471> it<00:12:43.615> right<00:12:43.744> because<00:12:44.033> compliance<00:12:44.579> matters,<00:12:44.996> get<00:12:45.157> the<00:12:45.301> reach<00:12:45.542> because,<00:12:46.602> you<00:12:46.682> know,<00:12:47.565> that<00:12:47.806> was<00:12:47.951> my<00:12:48.191> aha<00:12:48.384> moment,<00:12:48.850> right?

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Like<00:12:50.054> You<00:12:50.086> know,<00:12:51.195> it's<00:12:51.403> the<00:12:51.452> most<00:12:51.676> effective<00:12:52.608> and<00:12:52.945> efficient<00:12:53.507> channel,<00:12:53.989> right?

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And<00:12:54.857> then<00:12:55.033> get<00:12:55.178> the<00:12:55.258> results.

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You<00:12:55.692> know,<00:12:55.820> we<00:12:55.917> think<00:12:56.142> about<00:12:56.704> the<00:12:56.864> verifiable<00:12:57.587> outcomes<00:12:58.005> and<00:12:58.165> we<00:12:58.406> want<00:12:58.663> our<00:12:58.872> customers<00:12:59.322> to<00:12:59.531> extract<00:13:00.350> extreme<00:13:01.041> value<00:13:01.683> off<00:13:01.860> of<00:13:02.004> our<00:13:02.583> platform,<00:13:03.145> right?

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Higher<00:13:03.691> conversion<00:13:04.253> rates,<00:13:04.671> lowering<00:13:05.056> your<00:13:05.233> cost<00:13:05.618> to<00:13:06.357> acquire<00:13:06.823> customer,<00:13:07.241> having<00:13:07.642> better<00:13:08.188> customer<00:13:08.526> satisfaction.

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If<00:13:09.345> you<00:13:09.473> think<00:13:09.586> about<00:13:10.774> customers<00:13:11.256> have<00:13:11.481> choice<00:13:13.167> and<00:13:13.344> Millennial<00:13:13.826> and<00:13:13.971> Gen<00:13:14.163> Z,<00:13:14.469> they<00:13:14.790> are<00:13:15.834> acquiring<00:13:16.877> more<00:13:17.841> debt<00:13:18.146> than<00:13:18.322> any<00:13:18.563> other<00:13:18.724> generation,<00:13:19.831> 50%<00:13:20.249> of<00:13:20.731> Gen<00:13:20.987> Z<00:13:21.437> and<00:13:21.598> millennials,<00:13:22.159> they<00:13:22.721> will<00:13:23.299> leave.

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They<00:13:24.648> will<00:13:24.889> absolutely<00:13:25.419> leave<00:13:25.483> their<00:13:25.627> financial<00:13:26.029> institution<00:13:27.313> if<00:13:27.474> the<00:13:27.795> financial<00:13:28.196> institution<00:13:28.839> does<00:13:28.999> not<00:13:29.240> text<00:13:29.561> with<00:13:31.006> them.

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So<00:13:33.318> I<00:13:33.414> think<00:13:33.575> about<00:13:33.976> like<00:13:34.201> good<00:13:34.378> conversations<00:13:35.341> and,<00:13:36.048> you<00:13:36.080> know,<00:13:36.304> self-service.

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That's<00:13:37.653> what<00:13:37.749> I<00:13:37.910> think.

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And<00:13:38.151> I<00:13:38.231> think<00:13:38.472> we're<00:13:38.632> just,<00:13:38.954> you<00:13:39.275> know,<00:13:39.419> I<00:13:39.435> think<00:13:39.596> we're<00:13:39.740> kind<00:13:39.901> of<00:13:39.933> scratching<00:13:40.463> the<00:13:40.559> surface<00:13:41.041> there.

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What<00:13:42.228> does<00:13:42.341> a<00:13:42.405> typical<00:13:42.790> day<00:13:42.966> look<00:13:43.127> like<00:13:43.352> for<00:13:43.448> you?

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I<00:13:44.266> start<00:13:44.555> my<00:13:44.732> days,<00:13:45.357> I<00:13:45.694> start<00:13:45.919> my<00:13:46.015> days<00:13:46.256> pretty<00:13:46.657> early.

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I<00:13:46.978> like<00:13:47.154> to<00:13:47.299> get,<00:13:47.764> I<00:13:48.422> like<00:13:48.583> to<00:13:48.663> get<00:13:48.823> caught<00:13:49.144> up<00:13:50.187> early<00:13:50.428> in<00:13:50.492> the<00:13:50.653> morning<00:13:51.070> when,<00:13:51.872> you<00:13:52.033> know,<00:13:53.140> when<00:13:53.236> nobody<00:13:53.621> is<00:13:54.022> up.

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So<00:13:54.825> I<00:13:54.841> like<00:13:55.001> to<00:13:55.081> have<00:13:55.258> a<00:13:55.274> little<00:13:55.402> quiet<00:13:55.787> time<00:13:55.900> to<00:13:55.964> myself,<00:13:57.007> kind<00:13:57.167> of<00:13:57.248> catch<00:13:57.488> up<00:13:57.633> on<00:13:57.713> my<00:13:57.873> reading.

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I<00:13:58.852> like<00:13:59.029> to,<00:13:59.414> I<00:14:00.232> like<00:14:00.457> to,<00:14:00.537> you<00:14:01.099> know,<00:14:01.740> kind<00:14:01.965> of<00:14:01.997> set<00:14:02.254> myself<00:14:02.767> up<00:14:02.864> for<00:14:02.960> success<00:14:03.506> for<00:14:03.586> the<00:14:03.666> day,<00:14:04.051> really<00:14:04.308> thinking<00:14:04.565> about<00:14:04.950> where<00:14:05.046> I'm<00:14:05.255> going<00:14:05.431> to<00:14:06.298> make<00:14:06.618> the<00:14:07.116> biggest<00:14:07.678> impact.

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Right.

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I<00:14:09.282> do<00:14:09.443> not<00:14:09.764> attend<00:14:10.165> meetings<00:14:10.951> if<00:14:11.208> there<00:14:11.368> is<00:14:11.529> not<00:14:11.850> an<00:14:11.994> agenda.

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No<00:14:13.052> agenda,<00:14:13.774> no<00:14:13.934> attenda,<00:14:14.880> as<00:14:15.040> I<00:14:15.056> say.

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And<00:14:16.483> I<00:14:16.803> like<00:14:16.899> to<00:14:17.060> go,<00:14:17.380> you<00:14:17.476> know,<00:14:17.621> I<00:14:17.701> don't<00:14:18.422> go<00:14:18.582> to<00:14:18.727> meetings<00:14:19.223> if<00:14:19.304> there<00:14:19.528> isn't<00:14:20.105> a<00:14:20.185> decision<00:14:21.147> to<00:14:21.291> be<00:14:21.387> made.

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So<00:14:21.772> I'm<00:14:22.670> very<00:14:23.551> protective<00:14:24.657> of<00:14:24.753> my<00:14:24.994> time.

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And,<00:14:26.597> you<00:14:26.741> know,<00:14:26.821> so<00:14:26.997> typical<00:14:27.398> day,<00:14:27.703> you<00:14:27.735> know,<00:14:27.863> I<00:14:27.975> start<00:14:28.424> really<00:14:28.696> early.

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I<00:14:29.802> try<00:14:29.979> to<00:14:30.027> take<00:14:30.219> a<00:14:30.347> couple<00:14:30.588> calls<00:14:31.069> like,<00:14:31.565> you<00:14:31.646> know,<00:14:32.271> while<00:14:32.447> I'm<00:14:32.687> walking<00:14:33.152> to<00:14:33.409> just,<00:14:33.713> you<00:14:33.793> know,<00:14:34.130> get<00:14:34.226> some<00:14:34.451> clarity<00:14:35.156> and<00:14:35.492> get<00:14:35.717> the<00:14:35.813> blood<00:14:36.053> moving,<00:14:36.454> right?

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Family<00:14:37.256> time<00:14:37.656> is<00:14:37.817> super<00:14:38.041> important<00:14:38.522> to<00:14:38.618> me,<00:14:38.923> you<00:14:39.243> know,<00:14:39.339> kind<00:14:39.564> of<00:14:39.596> at<00:14:39.804> the<00:14:39.900> end<00:14:39.996> of<00:14:40.125> the<00:14:40.205> day.

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I<00:14:41.168> don't,<00:14:41.489> uh,<00:14:41.666> I<00:14:41.746> find<00:14:41.874> myself,<00:14:42.372> I,<00:14:42.629> uh,<00:14:43.416> you<00:14:43.496> know,<00:14:44.075> I'd<00:14:44.155> like<00:14:44.380> to,<00:14:45.102> yeah,<00:14:45.263> I<00:14:45.376> mean,<00:14:45.520> I<00:14:45.600> like<00:14:45.761> to,<00:14:46.227> you<00:14:46.259> know,<00:14:46.965> I<00:14:46.982> like<00:14:47.206> to,<00:14:47.351> I<00:14:47.431> do<00:14:47.528> like<00:14:47.704> to<00:14:47.849> work.

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Like,<00:14:48.491> yeah,<00:14:48.732> I<00:14:48.812> do.

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Yeah,<00:14:49.856> it's<00:14:50.402> like,<00:14:50.965> you<00:14:51.045> know,<00:14:51.238> it's<00:14:51.543> funny,<00:14:51.864> I<00:14:51.944> was<00:14:52.105> like<00:14:52.265> talking<00:14:52.603> about<00:14:52.828> this<00:14:53.149> balance<00:14:53.711> of<00:14:53.855> like,<00:14:54.996> of,<00:14:55.959> uh,<00:14:56.200> kind<00:14:56.457> of<00:14:56.537> obsessed<00:14:57.084> with<00:14:57.308> SVT,<00:14:58.111> right?

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And<00:14:59.075> you<00:14:59.155> kind<00:14:59.396> of<00:14:59.493> have<00:14:59.798> to<00:14:59.894> be<00:15:00.296> if,<00:15:00.601> uh,<00:15:01.324> you<00:15:01.356> know,<00:15:01.741> I<00:15:01.902> think<00:15:02.143> like,<00:15:02.930> I<00:15:02.946> think<00:15:03.170> it's<00:15:03.347> okay.

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So<00:15:04.857> I,<00:15:05.114> uh,<00:15:05.194> but<00:15:05.355> I<00:15:05.435> am<00:15:05.580> very<00:15:05.820> careful<00:15:06.158> with<00:15:06.318> my<00:15:06.479> time.

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I<00:15:07.490> go<00:15:08.010> to<00:15:08.170> meetings,<00:15:08.710> only<00:15:08.850> decisions.

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I<00:15:10.470> know<00:15:10.690> when<00:15:10.830> it's<00:15:10.950> time<00:15:11.170> to<00:15:11.310> shut<00:15:11.530> off<00:15:11.690> and<00:15:11.810> spend<00:15:12.030> time<00:15:12.270> with<00:15:12.390> the<00:15:12.590> family,<00:15:13.030> right?

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And<00:15:13.851> because,<00:15:14.450> you<00:15:14.451> know,<00:15:14.650> look,<00:15:14.990> I'm<00:15:15.310> trying<00:15:15.490> to<00:15:15.610> build<00:15:15.750> something<00:15:16.030> great<00:15:16.410> that<00:15:16.630> hopefully<00:15:17.010> I<00:15:17.170> can,<00:15:17.930> you<00:15:18.110> know,<00:15:18.530> leave<00:15:18.630> something<00:15:18.910> for<00:15:19.150> somebody<00:15:19.510> behind,<00:15:20.650> you<00:15:20.670> know?

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Yeah.

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So<00:15:22.030> there's<00:15:22.290> like<00:15:22.450> kind<00:15:22.670> of<00:15:22.710> a<00:15:22.790> typical<00:15:23.050> day,<00:15:23.350> right?

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But<00:15:24.150> then<00:15:24.310> there's<00:15:24.470> also<00:15:24.770> a<00:15:24.890> lot<00:15:24.970> of<00:15:25.130> like<00:15:25.330> a<00:15:26.050> lot<00:15:26.090> of,<00:15:26.410> a<00:15:26.430> lot<00:15:26.510> of<00:15:26.690> baseball,<00:15:27.390> a<00:15:27.470> lot<00:15:27.530> of<00:15:27.650> lacrosse,<00:15:28.150> a<00:15:28.230> lot<00:15:28.330> of<00:15:28.650> basketball,<00:15:29.250> very<00:15:29.670> involved<00:15:30.050> in<00:15:30.230> my<00:15:30.330> community.

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And<00:15:31.350> so<00:15:32.210> I'm,<00:15:32.630> you<00:15:32.730> know,<00:15:33.050> I'm<00:15:33.090> coaching<00:15:33.550> or<00:15:33.770> I'm<00:15:33.870> helping<00:15:34.050> out<00:15:34.310> where<00:15:34.450> I<00:15:34.610> can.

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I<00:15:35.582> just,<00:15:35.822> because<00:15:36.047> I<00:15:36.127> think<00:15:36.223> that's,<00:15:36.527> you<00:15:37.184> know,<00:15:37.441> I<00:15:37.457> just<00:15:37.809> want<00:15:37.937> to,<00:15:38.210> you<00:15:38.242> know,<00:15:38.947> for<00:15:39.091> me,<00:15:39.267> it's<00:15:39.411> like<00:15:39.892> family<00:15:40.372> is<00:15:40.533> always<00:15:40.853> number<00:15:41.173> one.

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Number<00:15:42.311> two<00:15:42.695> is<00:15:42.872> my<00:15:43.753> belief<00:15:44.009> system<00:15:44.538> kind<00:15:44.714> of<00:15:44.794> keeps<00:15:45.115> me<00:15:45.675> grounded,<00:15:46.156> right?

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And<00:15:47.117> then<00:15:47.582> number<00:15:47.838> three<00:15:48.944> is<00:15:49.120> work.

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And,<00:15:50.946> you<00:15:50.978> know,<00:15:51.619> I'm<00:15:51.763> pretty<00:15:52.004> obsessed<00:15:52.388> with<00:15:52.628> work.

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So,<00:15:53.061> imagine<00:15:53.430> how<00:15:53.670> like,<00:15:54.070> you<00:15:54.102> know,<00:15:54.311> obsessed<00:15:54.647> I<00:15:54.807> am<00:15:54.887> with<00:15:55.112> my<00:15:55.753> family<00:15:56.794> and<00:15:56.890> community<00:15:57.771> and<00:15:58.396> my<00:15:58.572> belief<00:15:58.813> system.

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I<00:15:59.373> think<00:15:59.614> it's<00:15:59.854> like,<00:16:00.174> it<00:16:00.639> really<00:16:00.831> makes<00:16:01.120> me<00:16:01.200> a<00:16:01.280> better<00:16:01.520> person.

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And<00:16:02.321> then<00:16:02.417> you<00:16:02.561> balance<00:16:02.978> it<00:16:03.058> with,<00:16:03.362> you<00:16:03.443> know,<00:16:03.619> as<00:16:03.763> I<00:16:03.795> said<00:16:04.019> earlier,<00:16:05.926> You<00:16:05.958> know,<00:16:06.647> integrity,<00:16:07.449> honesty,<00:16:08.106> right?

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Transparency.

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Yeah.

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Yeah.

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That's<00:16:10.751> great,<00:16:11.152> man.

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What<00:16:12.306> do<00:16:12.354> you<00:16:12.499> read?

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What<00:16:13.316> reading<00:16:13.557> recommendations<00:16:14.182> would<00:16:14.342> you<00:16:14.422> have<00:16:14.583> for<00:16:14.743> us?

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Right<00:16:15.721> now<00:16:16.042> I'm<00:16:16.186> reading<00:16:17.725> Dare<00:16:18.045> to<00:16:18.350> Lead.

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It's<00:16:19.168> funny<00:16:19.392> you<00:16:19.472> ask<00:16:19.665> about<00:16:19.889> leadership,<00:16:20.290> right?

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I'm<00:16:20.594> reading<00:16:20.755> a<00:16:20.851> book,<00:16:21.091> Dare<00:16:21.204> to<00:16:21.412> Lead.

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We<00:16:22.759> actually<00:16:23.159> have<00:16:23.480> a<00:16:23.656> book<00:16:23.881> club<00:16:24.682> at<00:16:24.843> SVT.

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We<00:16:26.141> have<00:16:26.526> a<00:16:26.606> culture<00:16:27.664> of<00:16:27.808> curiosity.

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One<00:16:29.027> of<00:16:29.107> our<00:16:29.267> values,<00:16:29.764> I<00:16:29.796> had<00:16:29.988> mentioned<00:16:30.534> Ally,<00:16:30.950> but<00:16:31.111> one<00:16:31.255> of<00:16:31.335> our<00:16:31.884> values<00:16:32.450> is<00:16:32.677> pioneering.

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So<00:16:34.473> we're<00:16:34.635> pioneers.

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And<00:16:35.768> so<00:16:36.577> we<00:16:36.674> have<00:16:36.820> a<00:16:37.370> really<00:16:37.694> great<00:16:37.985> group<00:16:38.114> of<00:16:38.260> people<00:16:38.665> that<00:16:39.652> have<00:16:39.830> a<00:16:39.878> super<00:16:40.218> high<00:16:40.396> sense<00:16:40.720> of<00:16:40.785> curiosity.

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So<00:16:41.432> anyways,<00:16:41.675> I'm<00:16:41.756> reading<00:16:42.080> Dare<00:16:42.177> to<00:16:42.388> Lead,<00:16:43.116> kind<00:16:43.262> of<00:16:43.295> going<00:16:43.457> back<00:16:43.700> to<00:16:43.764> the<00:16:43.862> whole<00:16:44.105> leadership<00:16:44.591> thing.

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I<00:16:45.498> think,<00:16:45.724> you<00:16:45.805> know,<00:16:45.967> leading<00:16:46.453> today<00:16:46.923> in<00:16:47.085> this<00:16:47.490> world<00:16:47.814> of<00:16:48.964> remote<00:16:49.353> work<00:16:50.337> introduces<00:16:51.384> a<00:16:51.400> whole<00:16:51.707> new<00:16:51.900> set<00:16:52.142> of<00:16:52.206> challenges,<00:16:52.996> right?

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I<00:16:53.899> think<00:16:55.994> just<00:16:56.783> generations,<00:16:57.750> it<00:16:57.992> adds<00:16:58.234> like<00:16:58.982> you<00:16:59.014> know,<00:16:59.287> we<00:16:59.383> have<00:16:59.559> people<00:16:59.928> that<00:17:00.169> don't—<00:17:00.890> absolutely<00:17:01.307> do<00:17:01.452> not<00:17:01.772> know<00:17:02.173> what<00:17:02.670> going<00:17:02.911> to<00:17:03.055> the<00:17:03.216> office<00:17:03.617> was<00:17:03.793> even<00:17:04.018> a<00:17:04.178> thing,<00:17:04.900> you<00:17:04.932> know.

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And<00:17:05.381> we're<00:17:05.541> growing<00:17:06.423> rapidly.

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So<00:17:06.984> I'm<00:17:07.305> always<00:17:07.946> trying<00:17:08.235> to<00:17:08.347> hone<00:17:08.604> my<00:17:09.149> leadership<00:17:10.047> skills<00:17:10.753> and<00:17:11.474> really<00:17:11.731> lean<00:17:12.116> in<00:17:12.196> on<00:17:12.372> that.

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And,<00:17:14.136> and<00:17:14.361> yes,<00:17:14.602> that's<00:17:14.762> what<00:17:14.810> I'm<00:17:15.002> currently<00:17:15.403> reading.

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I,<00:17:16.847> uh,<00:17:17.921> not<00:17:18.146> that<00:17:18.306> long<00:17:18.546> ago<00:17:18.787> I<00:17:18.931> read<00:17:19.428> Ben<00:17:19.653> Horowitz's<00:17:20.391> book,<00:17:20.711> The<00:17:21.176> Hard<00:17:21.577> Things—<00:17:22.700> The<00:17:23.021> Hard<00:17:23.277> Thing<00:17:23.438> About<00:17:23.678> Hard<00:17:23.983> Things,<00:17:24.304> right?

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I<00:17:24.704> was<00:17:24.945> like,<00:17:25.260> No,<00:17:25.810> for<00:17:26.090> me,<00:17:26.370> it's<00:17:26.410> my—<00:17:27.210> yeah,<00:17:27.211> it's<00:17:27.290> a<00:17:27.430> good<00:17:27.570> one.

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I<00:17:27.891> would<00:17:28.070> like—<00:17:28.370> it<00:17:28.371> really<00:17:28.610> hit<00:17:28.830> me,<00:17:29.070> like,<00:17:29.850> because<00:17:30.170> it<00:17:30.590> is<00:17:30.790> hard,<00:17:31.310> right?

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I<00:17:31.930> mean,<00:17:32.050> it's<00:17:32.270> hard,<00:17:32.590> and<00:17:32.690> I<00:17:32.830> try<00:17:32.990> to<00:17:33.190> explain<00:17:33.510> that<00:17:33.710> to<00:17:33.930> people.

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Like,<00:17:34.670> everybody<00:17:34.950> looks<00:17:35.270> at,<00:17:35.610> you<00:17:35.790> know,<00:17:35.990> they<00:17:36.210> look<00:17:36.410> at<00:17:36.610> SVT<00:17:37.170> and<00:17:37.270> they<00:17:37.430> look—<00:17:37.690> it<00:17:37.691> was<00:17:37.810> this<00:17:38.030> family<00:17:38.370> lifestyle-led<00:17:39.590> business,<00:17:40.110> and<00:17:40.230> now<00:17:40.310> we're<00:17:40.550> category<00:17:40.870> killer,<00:17:41.270> and<00:17:41.430> everybody<00:17:41.850> believes<00:17:42.630> it<00:17:42.810> was<00:17:42.950> like<00:17:43.770> a,<00:17:44.010> a<00:17:44.190> straight<00:17:44.610> line,<00:17:45.390> you<00:17:45.590> know,<00:17:45.810> straight<00:17:46.170> line<00:17:46.470> to<00:17:46.610> the<00:17:46.830> upper<00:17:47.070> right<00:17:47.270> quadrant.

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And<00:17:49.610> no,<00:17:49.810> no,<00:17:50.570> a<00:17:50.810> lot<00:17:50.970> of,<00:17:51.170> like,<00:17:51.370> a<00:17:51.570> lot<00:17:51.670> of<00:17:51.830> nights<00:17:52.130> waking<00:17:52.370> up<00:17:52.630> in<00:17:52.770> cold<00:17:53.150> sweats,<00:17:53.570> right?

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Like,<00:17:54.570> you<00:17:54.830> know,<00:17:54.990> did<00:17:55.150> I<00:17:55.170> make<00:17:55.190> a<00:17:55.210> good<00:17:55.230> decision?

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Did<00:17:55.270> I<00:17:55.290> not<00:17:55.310> make<00:17:55.330> a<00:17:57.102> decision,<00:17:57.744> like,<00:17:58.049> you<00:17:58.081> know,<00:17:58.852> yeah,<00:17:59.494> yeah,<00:17:59.992> because<00:18:00.474> it<00:18:00.779> is<00:18:00.955> hard,<00:18:01.357> right?

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But<00:18:02.224> hey,<00:18:02.465> you<00:18:02.497> know<00:18:02.641> what?

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That's<00:18:04.167> the<00:18:04.247> fun<00:18:04.488> part,<00:18:05.194> right?

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Yeah.

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That's<00:18:06.077> the<00:18:06.174> fun<00:18:06.382> part.

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If<00:18:06.816> it<00:18:06.896> were<00:18:07.121> easy,<00:18:07.458> then<00:18:07.683> it<00:18:07.779> wouldn't<00:18:08.084> be<00:18:08.245> like,<00:18:09.160> it<00:18:09.305> wouldn't<00:18:09.610> be<00:18:09.786> like,<00:18:10.830> wouldn't<00:18:10.991> be<00:18:11.151> fun<00:18:11.472> if<00:18:11.633> it<00:18:11.697> was<00:18:11.874> easy,<00:18:12.259> you<00:18:12.291> know?

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Like,<00:18:13.303> yeah,<00:18:13.640> no<00:18:13.881> question<00:18:14.202> about<00:18:14.362> that.

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Yeah,<00:18:15.246> there's<00:18:15.470> something,<00:18:15.808> there's<00:18:15.968> a<00:18:16.048> life<00:18:16.289> lesson<00:18:16.594> in<00:18:16.691> there.

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So,<00:18:18.232> so<00:18:18.441> for<00:18:18.601> sure<00:18:19.083> that<00:18:19.420> sounds<00:18:19.741> right.

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Finally,<00:18:21.187> we<00:18:21.347> end<00:18:21.492> every<00:18:21.668> interview<00:18:21.845> with<00:18:21.973> the<00:18:22.054> same<00:18:22.230> question.

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And<00:18:23.032> that<00:18:23.273> is,<00:18:23.449> at<00:18:23.577> CEO.com,<00:18:24.395> we<00:18:24.555> believe<00:18:24.860> the<00:18:24.940> chances<00:18:25.357> one<00:18:25.677> gives<00:18:26.302> is<00:18:26.399> just<00:18:26.607> as<00:18:26.719> important<00:18:27.024> as<00:18:27.104> the<00:18:27.200> chances<00:18:27.521> one<00:18:27.681> takes.

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When<00:18:29.028> you<00:18:29.204> hear<00:18:29.380> that,<00:18:29.605> who<00:18:29.765> gave<00:18:29.989> you<00:18:30.102> a<00:18:30.166> chance<00:18:30.502> to<00:18:30.631> get<00:18:30.791> you<00:18:30.887> to<00:18:30.951> where<00:18:31.128> you<00:18:31.288> are<00:18:31.432> today?

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Gosh,<00:18:32.474> you<00:18:32.506> know,<00:18:32.795> like,<00:18:34.253> I<00:18:34.606> don't<00:18:35.119> think<00:18:35.231> it<00:18:35.295> was<00:18:35.456> actually<00:18:35.680> like<00:18:36.017> one<00:18:36.273> single<00:18:36.818> person.

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You<00:18:37.475> know,<00:18:37.524> a<00:18:37.700> couple,<00:18:38.101> like,<00:18:38.838> a<00:18:38.902> couple<00:18:39.303> really<00:18:39.559> stuck<00:18:39.944> out<00:18:40.665> to<00:18:40.842> me<00:18:41.547> when<00:18:41.691> I<00:18:42.108> was<00:18:42.413> at<00:18:42.509> FIS.

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I<00:18:44.497> had<00:18:44.657> a<00:18:44.753> chance<00:18:45.218> to<00:18:46.036> build<00:18:47.222> a<00:18:47.302> business<00:18:47.639> inside<00:18:48.039> of<00:18:48.119> a<00:18:48.280> business<00:18:49.306> and<00:18:49.386> help<00:18:49.883> expand<00:18:50.845> a<00:18:50.909> business<00:18:51.245> unit<00:18:51.710> internationally<00:18:52.672> for<00:18:53.233> FIS.

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Was<00:18:54.628> a<00:18:54.692> guy<00:18:54.868> named<00:18:55.157> Mike<00:18:55.413> Bush.

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And<00:18:55.814> of<00:18:55.894> course<00:18:56.118> he<00:18:56.214> gave<00:18:56.375> me<00:18:56.455> the<00:18:56.599> job<00:18:56.919> and<00:18:57.000> a<00:18:57.080> couple<00:18:57.320> months<00:18:57.576> later<00:18:57.817> he<00:18:57.961> retires,<00:18:58.618> right?

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But<00:18:59.580> that<00:18:59.724> was<00:18:59.836> like<00:19:00.205> really<00:19:00.397> my<00:19:00.605> first<00:19:00.926> crack<00:19:01.743> at<00:19:02.769> being<00:19:03.826> like<00:19:04.307> getting<00:19:04.772> like<00:19:05.028> that<00:19:05.253> international<00:19:05.750> exposure,<00:19:06.695> leading<00:19:07.016> a<00:19:07.128> business.

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So<00:19:08.282> that<00:19:08.362> was,<00:19:08.538> he<00:19:08.714> was<00:19:08.939> like,<00:19:09.131> that<00:19:09.275> was<00:19:09.500> really<00:19:09.756> instrumental<00:19:10.157> because<00:19:10.461> he<00:19:10.557> kind<00:19:10.734> of<00:19:10.798> took<00:19:11.022> me<00:19:11.118> from<00:19:11.359> a,<00:19:12.000> you<00:19:12.032> know,<00:19:12.080> sort<00:19:12.304> of<00:19:12.480> individual<00:19:13.057> sales<00:19:13.506> contributor<00:19:14.227> guy<00:19:15.189> and<00:19:15.605> like,<00:19:16.327> and<00:19:16.471> I<00:19:16.487> was<00:19:16.823> a<00:19:16.887> pretty<00:19:17.048> good<00:19:17.192> salesperson,<00:19:18.410> but<00:19:18.570> then<00:19:18.810> I<00:19:18.971> like,<00:19:19.275> he<00:19:19.436> gave<00:19:19.548> me<00:19:19.692> a<00:19:19.836> chance<00:19:20.653> to<00:19:21.294> become<00:19:21.615> a<00:19:21.839> leader.

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So<00:19:22.256> that<00:19:22.416> was<00:19:22.561> my<00:19:22.721> first<00:19:23.041> crack.

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And<00:19:23.859> then<00:19:23.955> the<00:19:24.035> second<00:19:24.500> guy,<00:19:26.023> was<00:19:26.585> a<00:19:26.649> gentleman<00:19:27.050> named<00:19:28.174> Phil<00:19:28.415> Heasley<00:19:29.298> who<00:19:30.278> just—<00:19:30.679> and<00:19:31.386> he<00:19:31.546> was<00:19:31.867> not<00:19:32.188> met<00:19:32.365> with<00:19:32.526> a<00:19:32.606> ton<00:19:32.831> of<00:19:32.863> popularity,<00:19:33.971> but<00:19:34.597> he<00:19:35.014> really,<00:19:36.235> he<00:19:36.540> really<00:19:37.246> like,<00:19:38.370> he<00:19:38.531> really<00:19:38.852> helped<00:19:39.173> me<00:19:39.350> out,<00:19:39.703> not<00:19:40.538> only<00:19:40.939> with<00:19:41.100> his<00:19:41.357> time<00:19:42.095> and,<00:19:43.043> and<00:19:43.284> like<00:19:43.589> mentoring.

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And<00:19:45.435> I<00:19:45.451> would<00:19:45.596> say<00:19:45.853> he<00:19:46.238> put<00:19:46.495> me—<00:19:47.282> he<00:19:47.442> gave<00:19:47.683> me<00:19:47.860> way,<00:19:48.341> way<00:19:48.663> more<00:19:48.903> responsibility<00:19:50.108> than<00:19:50.734> I<00:19:50.894> probably<00:19:51.200> he<00:19:51.376> deserved.

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And<00:19:52.978> he<00:19:53.075> made<00:19:53.235> me<00:19:53.315> step<00:19:53.780> up,<00:19:54.581> right?

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He<00:19:54.854> made<00:19:55.078> me<00:19:55.174> step<00:19:55.879> up.

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And<00:19:56.665> even<00:19:56.841> to<00:19:56.985> this<00:19:57.242> day,<00:19:57.626> I,<00:19:57.947> you<00:19:57.979> know,<00:19:58.427> he's<00:19:58.828> well<00:19:59.004> retired.

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And<00:20:00.303> I<00:20:00.351> mean,<00:20:00.447> my<00:20:00.607> gosh,<00:20:00.928> he<00:20:01.088> was,<00:20:02.434> he<00:20:02.514> was<00:20:02.674> the<00:20:02.771> vice<00:20:03.011> chairman<00:20:03.396> of<00:20:03.492> Visa.

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He<00:20:04.453> was<00:20:04.854> the<00:20:05.111> CEO<00:20:05.655> of<00:20:05.816> First<00:20:06.056> USA<00:20:06.617> Bank,<00:20:07.354> senior<00:20:07.739> level<00:20:07.979> guy<00:20:08.380> at<00:20:08.604> Citibank<00:20:09.261> and<00:20:09.342> JPMorgan<00:20:09.967> Chase.

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And<00:20:11.826> then,<00:20:11.986> you<00:20:12.082> know,<00:20:12.146> I<00:20:12.290> had<00:20:12.467> the<00:20:13.028> privilege<00:20:14.390> to<00:20:14.614> work<00:20:14.791> with<00:20:15.015> him.

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And<00:20:16.778> yeah,<00:20:17.355> and,<00:20:17.579> you<00:20:17.611> know,<00:20:17.852> so<00:20:18.060> those<00:20:18.236> like<00:20:18.541> those<00:20:18.717> two<00:20:18.877> stick<00:20:19.198> out,<00:20:19.358> but<00:20:19.518> so<00:20:19.679> many<00:20:19.903> people<00:20:20.320> along<00:20:20.720> the<00:20:20.800> way,<00:20:21.041> like<00:20:22.068> It's,<00:20:22.743> it's,<00:20:23.192> uh,<00:20:24.012> yeah,<00:20:24.558> I<00:20:24.638> attribute<00:20:25.120> actually<00:20:25.522> all<00:20:25.618> of<00:20:25.698> my<00:20:25.859> success<00:20:26.405> to<00:20:26.501> the<00:20:26.646> people<00:20:26.983> that<00:20:27.224> like,<00:20:28.011> you<00:20:28.092> know,<00:20:28.172> put<00:20:28.349> me<00:20:28.509> in,<00:20:28.830> put<00:20:28.975> me<00:20:29.071> in<00:20:29.152> spots<00:20:29.650> or<00:20:29.714> supported<00:20:30.356> me<00:20:30.597> or<00:20:30.758> saw<00:20:30.999> something<00:20:31.400> perhaps<00:20:31.722> that<00:20:31.802> I<00:20:31.818> didn't,<00:20:32.830> you<00:20:32.862> know,<00:20:33.087> see<00:20:33.312> in<00:20:33.392> myself.

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And<00:20:34.115> of<00:20:34.195> course,<00:20:34.517> like,<00:20:35.320> you<00:20:35.368> know,<00:20:35.496> my<00:20:35.737> biggest<00:20:36.123> rock<00:20:36.316> star,<00:20:36.621> my<00:20:36.701> family,<00:20:37.344> you<00:20:37.424> know,<00:20:37.504> it's<00:20:37.729> like,<00:20:38.243> I<00:20:38.372> definitely<00:20:38.645> wouldn't<00:20:38.902> be<00:20:38.950> able<00:20:39.175> to<00:20:39.255> do<00:20:39.368> it.

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Like,<00:20:39.978> dude,<00:20:40.139> like,<00:20:40.540> have<00:20:40.781> the<00:20:40.894> inspiration,<00:20:41.906> right?

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Um,<00:20:42.966> to<00:20:43.062> be<00:20:43.142> able<00:20:43.287> to<00:20:43.448> do<00:20:43.624> this<00:20:43.929> if<00:20:44.331> it<00:20:44.411> really<00:20:44.733> weren't<00:20:44.957> for<00:20:45.070> those<00:20:45.295> guys,<00:20:45.921> uh,<00:20:46.162> as<00:20:46.323> well.

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But<00:20:47.366> You<00:20:47.398> know,<00:20:48.023> too<00:20:48.344> many<00:20:48.584> people<00:20:49.787> that<00:20:49.947> I<00:20:50.107> think<00:20:50.268> about,<00:20:50.668> you<00:20:50.748> know,<00:20:50.925> even<00:20:51.101> like<00:20:51.229> the<00:20:51.326> smallest<00:20:51.887> of<00:20:52.015> gestures<00:20:52.977> oftentimes<00:20:53.634> go<00:20:54.515> like<00:20:54.836> an<00:20:54.932> incredibly<00:20:55.557> long<00:20:55.862> way<00:20:56.102> because<00:20:56.455> you<00:20:56.583> just<00:20:56.760> don't,<00:20:57.641> you<00:20:57.721> know,<00:20:58.347> when<00:20:58.427> you're<00:20:58.539> sort<00:20:58.747> of<00:20:58.844> like<00:20:59.084> living<00:20:59.485> in<00:20:59.629> the<00:20:59.709> moment,<00:21:00.030> you<00:21:00.126> just,<00:21:00.446> you<00:21:00.527> just<00:21:00.687> don't<00:21:00.879> know<00:21:01.008> what<00:21:01.168> you're<00:21:01.328> really<00:21:01.569> capable<00:21:02.114> of,<00:21:02.530> right?

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Until<00:21:03.107> somebody<00:21:03.412> gives<00:21:03.588> you<00:21:03.717> the<00:21:03.813> chance.

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And<00:21:04.534> a<00:21:05.175> lot<00:21:05.352> of<00:21:05.416> people<00:21:05.800> gave<00:21:05.865> me<00:21:05.897> the<00:21:05.977> chances<00:21:06.458> along<00:21:06.762> the<00:21:06.842> way.

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And<00:21:07.516> it<00:21:07.580> was<00:21:07.740> interesting,<00:21:08.141> like,<00:21:08.942> and<00:21:09.022> that,<00:21:09.423> that<00:21:09.728> to<00:21:09.824> me<00:21:09.984> was<00:21:10.145> super<00:21:10.545> inspiring.

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And<00:21:12.068> I<00:21:12.148> had<00:21:12.309> a<00:21:12.389> manager<00:21:12.950> once<00:21:13.254> said,<00:21:14.216> You<00:21:14.296> know,<00:21:14.377> I,<00:21:15.274> you,<00:21:15.659> you,<00:21:15.980> uh,<00:21:16.878> I<00:21:16.894> never<00:21:17.503> wonder<00:21:18.802> if<00:21:18.946> you're<00:21:19.203> working<00:21:19.668> because<00:21:19.924> you<00:21:20.085> are<00:21:20.181> so<00:21:20.710> hard<00:21:21.047> on<00:21:21.143> yourself.

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Like,<00:21:23.131> you're<00:21:23.307> so<00:21:23.676> hard<00:21:23.933> on<00:21:24.077> yourself<00:21:24.494> that<00:21:24.638> I<00:21:24.798> trust<00:21:25.119> you<00:21:25.696> implicitly.

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And,<00:21:26.963> um,<00:21:27.845> you<00:21:27.877> know,<00:21:28.181> and,<00:21:28.422> and<00:21:28.502> he's<00:21:28.662> like,<00:21:29.448> you<00:21:29.608> just<00:21:29.849> want<00:21:29.993> to<00:21:30.122> ensure<00:21:30.747> that,<00:21:31.388> that,<00:21:31.645> you<00:21:31.709> know,<00:21:31.949> you're<00:21:32.030> going<00:21:32.142> to<00:21:32.206> make<00:21:32.511> me<00:21:32.591> look<00:21:32.751> good.

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I'm<00:21:33.136> like,<00:21:33.296> yeah,<00:21:34.258> yeah,<00:21:34.419> you're<00:21:34.579> right.

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And<00:21:35.092> I<00:21:35.236> think<00:21:35.397> that,<00:21:35.557> that,<00:21:35.797> like,<00:21:35.974> having<00:21:36.262> that<00:21:36.423> frame<00:21:36.615> of<00:21:36.679> mind,<00:21:37.802> like,<00:21:38.202> you<00:21:38.283> know,<00:21:38.443> has<00:21:38.603> really<00:21:38.780> suited<00:21:39.084> me<00:21:39.245> well.

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Give<00:21:39.726> to<00:21:39.870> Get,<00:21:40.351> um,<00:21:40.592> another<00:21:40.880> great<00:21:41.089> book,<00:21:41.313> by<00:21:41.409> the<00:21:41.650> way.

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Yeah.

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That's<00:21:42.660> a<00:21:42.708> good<00:21:42.772> book.

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Yeah.

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Yeah.

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I'm<00:21:43.655> a<00:21:43.736> big<00:21:43.896> believer.

00:21:44.474 --> 00:21:45.678
I'm<00:21:44.619> a<00:21:44.779> big,<00:21:45.004> big<00:21:45.180> believer<00:21:45.501> in<00:21:45.582> it.

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Right.

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And,<00:21:46.304> you<00:21:46.545> know,<00:21:47.653> I<00:21:47.733> wish<00:21:49.515> I<00:21:50.012> knew<00:21:50.317> that<00:21:50.574> sooner.

00:21:51.361 --> 00:21:53.223
You<00:21:51.842> know,<00:21:52.324> I<00:21:52.404> wish<00:21:52.565> I<00:21:52.645> knew<00:21:52.822> it<00:21:52.902> sooner.

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It<00:21:53.448> somehow<00:21:54.074> all<00:21:54.234> works<00:21:54.571> its<00:21:54.796> way<00:21:55.133> out.

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Like,<00:21:56.401> I<00:21:56.434> did<00:21:56.963> not<00:21:57.365> know<00:21:57.541> that<00:21:57.702> in<00:21:57.782> my<00:21:57.943> 20s,<00:21:58.344> but<00:21:58.488> it<00:21:58.649> worked<00:21:58.922> itself<00:21:59.371> out.

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Right.

00:22:00.190 --> 00:22:00.479
It<00:22:00.270> does.

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Yeah.

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That's<00:22:01.940> awesome.

00:22:02.421 --> 00:22:04.203
Dave,<00:22:02.678> thank<00:22:02.855> you<00:22:02.935> so<00:22:03.096> much<00:22:03.641> for<00:22:03.722> coming<00:22:03.882> on<00:22:03.962> the<00:22:04.043> show.

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It<00:22:04.316> means<00:22:04.540> a<00:22:04.589> lot<00:22:04.749> to<00:22:04.781> have<00:22:05.070> you.

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Congrats<00:22:06.130> on<00:22:06.210> all<00:22:06.354> your<00:22:06.515> success.

00:22:07.334 --> 00:22:09.356
I<00:22:07.350> mean,<00:22:07.799> I<00:22:07.879> had<00:22:07.992> a<00:22:08.056> million<00:22:08.377> other<00:22:08.522> questions<00:22:08.923> for<00:22:09.019> you.

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We<00:22:09.645> could<00:22:09.810> have<00:22:10.310> you<00:22:10.450> come<00:22:10.650> back<00:22:11.450> and<00:22:11.990> talk<00:22:12.210> all<00:22:12.430> day.

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Really<00:22:13.370> appreciate<00:22:13.810> you<00:22:13.950> coming<00:22:14.130> on<00:22:14.370> here,<00:22:14.590> Dave.

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Yeah.

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Hey,<00:22:15.610> thank<00:22:15.670> you<00:22:15.810> very<00:22:16.230> much,<00:22:16.630> Clint.

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You<00:22:17.311> know,<00:22:18.550> I,<00:22:18.630> yeah,<00:22:18.830> I<00:22:18.850> really<00:22:19.010> appreciate<00:22:19.390> the<00:22:19.530> opportunity.

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Obviously,<00:22:20.370> I'm<00:22:20.390> a<00:22:20.510> storyteller.

00:22:21.710 --> 00:22:33.030
I<00:22:21.790> love<00:22:22.170> to<00:22:22.690> tell<00:22:22.850> the<00:22:22.990> story,<00:22:23.370> but<00:22:23.371> you<00:22:23.450> know,<00:22:23.850> more<00:22:23.930> importantly,<00:22:25.030> like,<00:22:25.290> you<00:22:25.291> know,<00:22:25.550> I<00:22:25.551> participate,<00:22:26.410> you<00:22:26.411> know,<00:22:27.790> in<00:22:27.791> our<00:22:28.030> finance,<00:22:29.890> our<00:22:30.150> sponsors,<00:22:30.830> and<00:22:30.930> I<00:22:31.010> love<00:22:31.330> getting<00:22:31.550> together<00:22:31.930> with<00:22:32.130> other<00:22:32.330> CEOs.

00:22:33.030 --> 00:22:36.876
You<00:22:33.110> know,<00:22:33.310> even<00:22:33.330> though<00:22:33.510> we're<00:22:33.590> trying<00:22:33.790> to<00:22:33.930> solve<00:22:34.150> different<00:22:34.410> problems,<00:22:35.370> we<00:22:35.430> all<00:22:35.610> kind<00:22:35.770> of<00:22:35.870> have<00:22:36.010> the<00:22:36.150> same<00:22:36.410> problems.

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And<00:22:37.069> it's<00:22:37.230> just<00:22:37.471> great<00:22:37.729> to<00:22:37.809> like<00:22:38.292> that<00:22:38.437> you<00:22:38.598> do<00:22:38.775> this,<00:22:39.096> and<00:22:39.483> I'm<00:22:39.820> really<00:22:40.062> thankful<00:22:40.464> to,<00:22:40.609> you<00:22:41.011> know,<00:22:41.188> share<00:22:41.413> my<00:22:41.510> story<00:22:42.073> and,<00:22:42.234> you<00:22:42.395> know,<00:22:42.620> hear<00:22:42.797> other<00:22:42.974> stories.

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And<00:22:44.647> I<00:22:44.712> think<00:22:44.808> we're<00:22:44.953> all<00:22:45.049> just<00:22:45.194> trying<00:22:45.420> to<00:22:46.595> get<00:22:46.823> better<00:22:47.084> at<00:22:47.166> being<00:22:47.411> better.

00:22:48.031 --> 00:22:49.141
Yeah,<00:22:48.537> I<00:22:48.554> think<00:22:48.717> that's<00:22:48.945> right.

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Thanks,<00:22:49.615> Dave,<00:22:49.925> really<00:22:50.121> appreciate<00:22:50.578> it.

```