• Should Employee Appreciation Be Entirely...
    Switch & Shift - Sep 29
    One of the most frequent questions asked when I’m consulting a business is: Should you show appreciation to someone who isn’t performing well? Tension exists in the world of recognition, employee engagement, and... Read »
    1 year ago
  • There’s No Such Thing As An Average Business,...
    HBR - Aug 15
    The New York Times recently published a fascinating overview of creativity programs and innovation spaces on college campuses across the country. The survey celebrated the still-under-construction complex called Cornell Tech... Read »
    1 year ago
  • Great Leaders Embrace Office Politics
    HBR - Apr 11
    The harsh reality is that organizations are hierarchies, and the social science bears out uncomfortable truths about politics and interpersonal relationships: We make initial snap judgments of people, often based on... Read »
    1 year ago
  • An Antidote To Incivility
    HBR - Mar 31
    When I was 22, I scored what I thought was my dream job. I moved from the snowy Midwest to sunny Florida with a group of fellow former college athletes to help a global athletic brand launch a sports academy. But within two... Read »
    1 year ago
  • 11 Statistics About Employee Happiness That You Need...
    Switch & Shift - Mar 16
    Executives and hiring managers are all too familiar with the high cost of replacing someone who leaves their company. Therefore, it’s no surprise that having happier employees is good for your company. They will produce... Read »
    1 year ago
  • The Right Way To Hold People Accountable
    CEO.com - Feb 25
    John* was doing his best to be calm, but his frustration was palpable. Jeanine was explaining that there was little chance her group was going to make the numbers for this quarter. “Honestly?” she said. “The numbers... Read »
    2 years ago
  • What You Need To Know About Reaching Company Goals:...
    CEO.com - Feb 4
    We tend to think of achieving goals as a linear process. Once a target is set, we move in that direction. If we’re lucky enough to be successful, we pat ourselves and move on. But in reality, it’s more of a web of... Read »
    2 years ago
  • The Limits Of Empathy
    HBR - Jan 4
    A few years ago, Ford Motor Company started asking its (mostly male) engineers to wear the Empathy Belly, a simulator that allows them to experience symptoms of pregnancy firsthand—the back pain, the bladder pressure, the... Read »
    2 years ago
  • What We Learned About Management In 2015, In 25...
    HBR - Dec 30
    CEOs aren’t getting fired quite as often these days. Read »
    2 years ago
  • Performing Under Pressure: Most Don’t!
    CEO.com - Dec 11
    If you’re one of those individuals that think you will rise to the occasion, you’re not. Empirical studies indicate the majority of individuals perform below their capability in a pressure moment—a situation in which... Read »
    2 years ago
  • The Discipline Of Teams
    HBR - Nov 13
    Early in the 1980s, Bill Greenwood and a small band of rebel railroaders took on most of the top management of Burlington Northern and created a multibillion-dollar business in “piggybacking” rail services despite... Read »
    2 years ago
  • That Time I Totally Screwed Up My Employee Training
    CEO.com - Jul 29
    A few years ago, I was consulting for a big software company in a key role for the R&D team. We started to use a new software application and the software vendor offered an additional opportunity to invest in employee... Read »
    2 years ago
  • What To Measure If You’re Mission Driven
    HBR - Jul 9
    My favorite Peter Drucker misquotation is, “If you can’t measure it, you can’t manage it.” Drucker wrote a great deal about how managers should measure performance, but this particular phrase didn’t come from his... Read »
    2 years ago
  • Do Your Training Efforts Drive Performance?
    McKinsey - Mar 20
    Executives around the world are striving to measure the impact of training and employee-learning programs on the performance of business. Half of those who responded to a McKinsey survey last year told us that they see... Read »
    2 years ago
  • How Exciting Job Titles Can Influence Performance
    Switch and Shift - Mar 6
    Traditionally, when people and organizations start a working relationship, they give that relationship a name, often called a job title or project role. This name serves various purposes. First, a title or role is a... Read »
    2 years ago