Laura Ritchey's ascent from COO to CEO at Radial hasn't just changed her title; it has shifted her focus from the daily grind of operational intricacies to a more forward-looking approach. While peak times still demand her attention, she's looking toward next year and beyond, mindful of balancing the big picture with day-to-day operations.

For Laura, leadership means modeling behaviors, demonstrating care, and understanding the whole person. This philosophy remains unchanged, but she acknowledges a heightened strategic consciousness in her leadership style as she has moved into her role as CEO.

Her workday is a blend of preparedness and adaptability. A firm believer in setting expectations for her day the night before, she carves out time for strategic thinking while carving out time for interactions with her teams. Laura thrives on the energy derived from engaging with Radial's diverse workforce, frequently visiting physical locations to connect with site leadership and frontline staff.

Strategic time management forms the crux of her daily decisions. Dividing her focus into 30-day, 90-day, and year-long buckets allows her to focus on immediate priorities while projecting the company's trajectory into the future.

Technology, especially Artificial Intelligence (AI), isn't just a buzzword for Laura — it's a tool that enhances both customer service and employee experiences at Radial. Through AI-driven solutions, she envisions empowering employees with multilingual support, streamlined guidance, and simplified workflows.

The cultural pillars at Radial revolve around prioritizing people, clients, and performance. Laura's emphasis on curiosity, collaboration, respect, passion, and fun as the guiding principles underscores the company's commitment to holistic growth and employee well-being.

Regarding macroeconomic conditions, she acknowledges their significance but focuses primarily on internal strategies. Laura leverages the understanding of market dynamics to position Radial for sustained growth and innovation, irrespective of external challenges.

Laura Ritchey's leadership is characterized by an unwavering focus on aligning Radial's trajectory with an evolving market. With an eye on innovation and a heart rooted in human-centric leadership, she hopes to guide Radial toward an exciting future in e-commerce.

Written by

Rachel Swan