Privacy Policy

CEO.com, LLC ("CEO.com," "we," "our," or "us") operates CEO.com and is committed to being straightforward about how we collect, use, and protect your information. This Privacy Policy explains what data we collect when you visit our site, subscribe to our publications, contribute to civic bounties, attend our events, or interact with our content, and what we do with it.

By using CEO.com, you agree to the practices described in this policy. If you do not agree, please do not use the site.

1. Information We Collect

Information You Give Us

When you create an account, subscribe, contribute to a civic bounty, register for an event, submit a Letter, or contact us, you may provide:

Your name and email address. Payment information, including credit or debit card details. This is processed by our third-party payment processor and is not stored on our servers. Event registration details, such as dietary preferences or accessibility needs, when you register for an in-person event. Content you submit for publication, including Letters and comments. Any other information you choose to provide when contacting us.

Information We Collect Automatically

When you visit CEO.com, we may automatically collect certain information about your device and how you interact with the site, including:

Your IP address and general location. Browser type and version. Operating system. Pages visited, time spent on pages, and referring URLs. Links clicked and content accessed. Date and time of your visit.

We collect this information through cookies, web beacons, and similar tracking technologies, described further in Section 5.

Information from Third Parties

We may receive information about you from third-party services we use to operate the site, including our payment processor, email delivery provider, event registration and livestream platforms, and analytics services. We only receive what is necessary to provide our services.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the site and our publications. Process your subscription and send you what you paid for, including newsletters and subscriber content. Process civic bounty contributions and administer the escrow, disclosure, and refund commitments described in our Terms of Use. Register you for events and livestreams and communicate with you about them. Review and publish content you submit, including Letters. Send you service-related communications, such as receipts, renewal notices, and account updates. Send you editorial content and newsletters consistent with your subscription tier. Respond to your questions and requests. Monitor and analyze how the site is used so we can make it better. Detect and prevent fraud, abuse, and security incidents. Comply with our legal obligations.

We do not use your personal information to make automated decisions that have legal or significant effects on you.

We do not sell your personal information. We do not rent it. We do not trade it.

We may share your information only in the following limited circumstances:

Service providers. We share information with vendors who help us operate the site and deliver our services, including payment processing, email delivery, event registration, livestream hosting, and site analytics. These vendors are permitted to use your information only to perform services on our behalf and are contractually required to protect it.

Published content. If you submit a Letter or a comment that we publish, it appears under your name. If you attend or appear at a CEO.com event or livestream, recordings and photographs of your appearance may be published, as described in our Terms of Use.

Legal compliance. We may disclose information if we believe in good faith that doing so is required by law, regulation, or legal process, or to protect the rights, property, or safety of CEO.com, our readers, or others.

Business transfers. If CEO.com is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.

With your consent. We may share your information in other circumstances if you give us explicit permission.

4. Email Communications

You can unsubscribe from marketing and newsletter emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us at contact@ceo.com. Note that even if you unsubscribe from newsletters, we may still send you transactional emails related to your account, such as subscription confirmations and billing notices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site and understand how it is used.

Essential cookies are necessary for the site to function. They enable things like logging in, remembering your subscription status, and processing payments. You cannot opt out of these without disabling the site.

Analytics cookies help us understand how visitors use the site, which pages are most popular, and where readers come from. We use this data in aggregate to improve our content and experience.

Email tracking allows us to see whether newsletters were opened and which links were clicked. This helps us understand what our readers find valuable. You can disable this by turning off automatic image loading in your email client.

You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of the site, including logging in and accessing subscriber content.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. If you cancel your subscription or close your account, we will retain your information for a reasonable period afterward to fulfill any outstanding obligations, resolve disputes, and comply with legal requirements. When we no longer need your information, we delete or anonymize it.

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These include encrypted transmission via HTTPS, limited access to personal data by staff and contractors, and use of reputable third-party providers with their own security standards.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take it seriously and will notify you promptly if a breach affects your information.

8. Children's Privacy

CEO.com is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at contact@ceo.com and we will delete it promptly.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you. The right to correct inaccurate information. The right to request deletion of your information, subject to certain exceptions. The right to opt out of marketing communications at any time. The right to data portability in certain circumstances.

To exercise any of these rights, contact us at contact@ceo.com. We will respond within a reasonable time and no later than required by applicable law. We may need to verify your identity before fulfilling your request.

We do not discriminate against you for exercising your privacy rights.

Deletion requests do not extend to published journalism. Content we have published, including stories that mention you, Letters, and public civic bounty disclosures, is retained and published under our editorial standards and applicable law.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at contact@ceo.com.

European and UK Residents

If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to object to processing, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. Our legal basis for processing your personal information is generally contract performance (to deliver your subscription and administer civic bounties), legitimate interests (to operate and improve the site and publish journalism in the public interest), and your consent (for marketing communications). To exercise your rights, contact us at contact@ceo.com.

10. Third-Party Services

CEO.com may contain links to third-party websites. This Privacy Policy applies only to CEO.com. We are not responsible for the privacy practices of any third-party site and encourage you to review their policies before providing any personal information.

We currently use the following categories of third-party services: payment processing, email delivery, event registration, livestream and podcast hosting, and site analytics. We evaluate these providers for security and data practices before use.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify registered users by email or by posting a notice on the site. Your continued use of CEO.com after any changes constitutes your acceptance of the updated policy.

12. Contact

If you have questions, concerns, or requests related to this Privacy Policy, contact us at:

CEO.com, LLC 42 West Center St. Provo, Utah 84601

contact@ceo.com